Inclusivity and accessibility are core values at the CRT. We want to treat everyone respectfully.

Our claim application and response forms ask for your pronouns and chosen names, so we know how to address you. But we also need to know your legal name, since CRT decisions and orders are legal documents and enforceable in court.

Why does the CRT ask for demographic information?

We want to better understand the population we’re serving. Our claim application and response forms ask a few demographic questions like your age range, education, income level, and which languages you speak most often.

Answering these demographic questions is optional. Your answers won’t be shared with the other participants in your claim, or with any tribunal member making a decision about your claim. Your answers also won’t affect how we process your claim.

We may also ask if you self-identify as Indigenous. If you do, we’ll contact you with information about our optional CRT Navigator service. The Navigator is available to support Indigenous peoples with the CRT process.

Learn more about information access and privacy.

What is the CRT doing to be gender-inclusive?

Our claim application and response forms ask for your pronouns, so we can address you respectfully. But we don’t ask for your gender, since we don’t need that information to process a claim.

We aim to use gender-inclusive language in all CRT communications, including tribunal decisions.

Read our blog post from August 2021 that explains our commitment to gender inclusion, and what we’re doing to improve how we serve you.