A helper unofficially supports you with the CRT process. A helper might be a trusted friend or family member, advocate, or Indigenous elder. You don’t need the CRT’s permission to have a helper.

You can also ask us for supports or accommodations.

If you self-identify as Indigenous, we’ll offer to connect you with a CRT Navigator. Your navigator can help you understand the CRT’s dispute resolution process and guide you through it. Learn more about supports for Indigenous participants.

What can helpers do?

Helpers can do things like:

• Translate to English for you
• Give you emotional support
• Help you use a computer
• Help you organize your claim documents
• Help you write emails

What can’t helpers do?

Your helper can’t:

• Speak to the CRT for you
• Make agreements for you

If you need help with those things, you may want to request a representative. Learn more about representatives.