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What is a helper?

A helper unofficially supports you with the CRT process. A helper might be a trusted friend or family member, or an advocate.

What can helpers do?

Helpers can do things like:

  • Translate to English for you
  • Help you use a computer
  • Give you emotional support
  • Help you organize your claim documents
  • Help you write emails

What can’t helpers do?

Your helper can’t:

  • Speak to the CRT for you
  • Send documents or upload evidence for you
  • Make agreements for you

If you need help with those things, you may want a representative. Learn more about representatives.

You can also ask us for supports or accommodations.