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Open Public Beta Test – Solution Explorer – Motor Vehicle Accidents On April 1, 2019 the CRT will start resolving many motor vehicle accident disputes in British Columbia. This includes disputes about accident benefits, disputes about damages and fault up to $50,000, and determining whether an injury is a “minor injury”.   Open Public Beta Test Available Now! We rely on feedback to help us improve....
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Participant Satisfaction Survey – January 2019 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog.  We’re pleased to report that participant satisfaction remained strong in January 2019: 75% are likely to recommend the CRT...
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CRT Rules Consultation By Lauryn Kerr, CRT Legal Counsel On April 1, 2019 the CRT will begin resolving motor vehicle injury disputes. This change will give British Columbians a modern and convenient way to access justice. To prepare for this change, we’re updating the CRT Rules. The newly drafted rules are ready to share with you. We’d like...
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Continuous Improvement Update – January 2019 By Tanja Rosteck, CRT User Experience Lead Our latest Continuous Improvement update focuses on our new intake application. We’ve developed an easier way for you to make a claim with the CRT. Extensive user testing was done to ensure our new application forms are easy to understand and use. This post shares some highlights of...
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MVA Personal Injury Dispute Implementation – December / January Update On April 1, 2019, the CRT will start resolving many motor vehicle accident (MVA) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. We’re working hard to implement these new areas of jurisdiction,...
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Participant Satisfaction Survey – April to December 2018 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog.  As of December 2018, we’re pleased to report that participant satisfaction remains strong: 75% are likely to recommend the...