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Information Access and Privacy
The CRT collects personal information from people, strata councils, and organizations involved in CRT claims. We only ask for information that’s required to process and resolve the claim.
Most of this information is shared with the other claim participants and their representatives during the CRT process. This is for fairness and transparency, and to follow the rule of law.
In some cases, members of the media and the public may be able to access CRT records.
What information we collect
The CRT only asks for information that’s required to process and resolve the claim:
- Contact information including legal and preferred names, addresses, phone numbers, and email addresses
- Each participant’s description of the claim, and their position on how they want to resolve it
- Communications between the participants and the CRT about the claim file
- Evidence and arguments, which may include information about damages and injuries, health and financial records, and other personal information
- Information about witnesses, including their contact information and any evidence they provide
We may also collect information about what additional supports a participant might need during the CRT process. For example, if a party has accessibility challenges or can’t pay CRT fees. We don’t share information about additional supports with other participants in the claim unless required.
What information we share
Most of the information we collect is shared with the other participants in the claim. This is for fairness and transparency, and to follow the rule of law.
We don’t share:
- Information about additional supports
- Financial and payment information for CRT fees
- Demographic information
- If a participant has self-identified as Indigenous
Information that we share publicly:
- CRT decisions (all decisions are public and posted on our website, per the Civil Resolution Tribunal Act)
Information that we may share on an approved request from a member of the media or the public:
- CRT orders about a negotiated or facilitated settlement
- Summary information (participant names, claim types, and CRT Dispute Numbers) for claims being prepared for a tribunal member decision, or a decision in progress
Information that we won’t share with members of the media or the public:
- Negotiation discussions between the participants (these are confidential, and we won’t share them unless all participants agree to the disclosure or we are required by law to disclose)
Demographic information (optional)
Our claim application and response forms may ask for demographic information, like your age or the languages you speak, to help us understand the population we’re serving.
Giving us your demographic information is optional. Your answers won’t be shared with the other participants in your claim, or any tribunal member making a decision about your claim. Your answers also won’t affect how we process your claim.
We may also ask if you self-identify as Indigenous. If you do, we’ll contact you with information about our optional CRT Navigator service. The Navigator is available to support Indigenous peoples with the CRT process.
If you don’t want your information to be shared
The CRT is a legal process. If you make a CRT claim against someone, they have the right to know who filed the claim against them, what the claim is about, and your contact information.
If you have personal safety concerns about sharing this information, contact us and include your CRT Dispute Number.
How we store and use your information
All information and claim records collected by the CRT are stored on Canadian data servers, using leading-edge security protocols approved by the BC Government.
CRT staff are required to follow strict policies for data security and confidentiality. They are only allowed to access claim records and information required to carry out their work.
Tribunal members are also required to follow a Tribunal Member Code of Conduct. It includes responsibilities for maintaining data confidentiality.