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Information Access and Privacy

The CRT collects personal information from people, strata councils, and organizations involved in CRT claims. We only ask for information that’s required to process and resolve the claim.

Most of this information is shared with the other claim participants and their representatives during the CRT process. This is for fairness and transparency, and to follow the rule of law.

Members of the media and the public can usually access CRT dispute notices, responses, and CRT decisions. We don’t disclose other dispute records to the media or the public. We also can’t disclose any records related to claims under the Intimate Images Protection Act (IIPA).

Read our complete CRT Access to Information and Privacy Policies.

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What information we collect

The CRT only asks for information that’s required to process and resolve the claim. We collect:

  • Contact information including legal and preferred names, addresses, phone numbers, and email addresses
  • Each participant’s description of the claim, and their position on how they want to resolve it
  • Communications between the participants and the CRT about the claim file
  • Evidence and arguments, which may include information about damages and injuries, health and financial records, and other personal information
  • Information about witnesses, including their contact information and any evidence they provide

We may also collect information about what additional supports a participant might need during the CRT process. For example, if a party has accessibility challenges or can’t pay CRT fees. We don’t share information about additional supports with other participants in the claim unless required.

What information we share

Most of the information we collect is shared with the other participants in the claim. This is for fairness and transparency, and to follow the rule of law.

But we don’t share between participants:

  • Information about additional supports
  • Financial and payment information for CRT fees
  • Demographic information
  • If a participant has self-identified as Indigenous
  • Contact information of someone who makes a CRT claim about an intimate image

Information that we don’t share with members of the media or the public:

  • Negotiation discussions between the participants (these are confidential, and we won’t share them unless all participants agree to the disclosure or we are required by law to disclose)

Information that we share publicly:

  • CRT decisions (we don’t usually publish decisions about intimate image claims, but most other types of decisions are public and posted on our website, per the Civil Resolution Tribunal Act)

Demographic information (optional)

Our claim application and response forms may ask for demographic information, like your age or the languages you speak, to help us understand the population we’re serving.

Giving us your demographic information is optional. Your answers won’t be shared with the other participants in your claim, or any tribunal member making a decision about your claim. Your answers also won’t affect how we process your claim.

We may also ask if you self-identify as Indigenous. If you do, we’ll contact you with information about our optional CRT Navigator service. The Navigator is available to support Indigenous peoples with the CRT process.

If you don’t want your information to be shared

The CRT is a legal process. If you make a CRT claim against someone, they have the right to know who filed the claim against them, what the claim is about, and your contact information. The exception is intimate image claims — we don’t share the contact information of the person making the claim.

If you have personal safety concerns about sharing this information, contact us and include your CRT Dispute Number.

If you’re concerned that information in a final decision or order would be harmful to your privacy or security, you can ask the CRT to remove or anonymize that information from the published decision. To ask us for this, you must be a participant, representative, or witness in the CRT claim. You may also ask that the dispute be “sealed”. See our Access to Information and Privacy Policies for details.

How we store and use your information

All information and claim records collected by the CRT are stored on Canadian data servers, using leading-edge security protocols approved by the BC Government.

CRT staff are required to follow strict policies for data security and confidentiality. They are only allowed to access claim records and information required to carry out their work.

Tribunal members are also required to follow a Tribunal Member Code of Conduct. It includes responsibilities for maintaining data confidentiality.