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The CRT has jurisdiction over most small claims disputes up to $5,000.
- We can’t take claims about harassment, slander or defamation, or the division of family property.
- We can’t enforce orders made by the Residential Tenancy Branch (RTB) or other tribunals.
- Businesses and organizations must have a contact person for a CRT claim. The contact person must be a partner, owner, sole proprietor, or authorized employee. This is in the CRT Rules. Learn more about having a contact person.
Get started with our Solution Explorer
The Solution Explorer is free and anonymous. It asks you simple questions and gives you customized legal information and options based on your answers. Its self-help tools, like communication templates, might help you resolve your issue on your own.
The Solution Explorer will classify your issue and give you the right online application form. You might want to read our application checklist before making a claim.
We will review your application as soon as possible.
As we are currently experiencing a staffing shortage, please allow about 6 weeks for your application to be processed. We will then contact you about the next steps in the CRT process.
Let’s get started! What is your issue about? If you’re not sure, choose the “General” area.
Watch Barbara’s story!
Barbara bought a new couch. It broke a few days after being delivered, but the furniture company won’t give her a refund.
See how the Solution Explorer can help Barbara understand her options, and how easy it is to make a CRT claim.