The CRT aims to resolve claims as fairly, quickly, and affordably as possible. But every claim is different. We’ll keep you updated about your claim and what you need to do next.

• Intimate image claims are expedited. They are handled by a specialist team of staff and tribunal members.
• Some claims are simple issues between 2 people who quickly reach an agreement.
• Other claims have complex issues, several participants, lots of evidence and arguments, and go all the way through the process to a tribunal member decision.
• Some types of claims, like vehicle accidents, depend on the timelines of processes outside the CRT.
• Sometimes participants ask for deadline extensions and need more time to participate.
• Disputes may be placed on hold due to factors outside the CRT’s control, such as waiting for a court decision or the outcome of another dispute.

See the table below for average and median time to resolution for claims closed between April 1, 2024 and March 31, 2025.

• Average time to resolution is the total number of days, divided by the number of claims.
• Median time to resolution is the midpoint. Half were resolved faster, and half took longer.

The 2-letter prefix in a dispute number shows the type of claim. For example, SC-2025-001234 would be a small claims dispute.

Time to resolution for claims closed between April 1, 2024 and March 31, 2025

For statistics about dispute volumes and outcomes, see our 2024/2025 Annual Report.