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What kind of evidence should I submit?

3 min read

Evidence is material that supports your side of the claim, or disproves someone else’s side. You should only give evidence that is relevant. Keep it focused on the facts of the dispute.

Don’t submit arguments as evidence. Arguments explain your side of the claim but are not evidence.

It’s an offence under the Civil Resolution Tribunal Act to give the CRT false or misleading information such as evidence created or altered by an artificial intelligence tool (AI). See Can I use AI tools in evidence and arguments? to learn more.

If you’re a participant in a CRT claim, you may want to start gathering your evidence early, so you’re ready when it’s time to upload it. Learn more about evidence.

Does evidence have to be in English?

All information and evidence given to the CRT must be in English or translated to English. Generally, evidence submitted without an English translation will not be considered.

Can the CRT help me get evidence?

If you’re not sure what evidence you should submit for your claim, you may want to get legal advice.

The CRT can’t give legal advice, tell you what kind of evidence would help your case, or arrange to get evidence for you.

What formats can I use for evidence?

Evidence must be in digital (electronic) format. For example:

  • PDF or Word documents
  • Digital photos or videos
  • Email (Submit one file for the full email chain, not separate files for each email in the chain)

The CRT can’t accept the following types of files or links:

  • Website links. Websites can change over time. But you can submit screenshots of the website pages and include the date you took the screenshots.
  • Excel spreadsheets
  • PowerPoint presentations
  • Mac formats such as Notes and Pages
  • Zip files or Google Drives
  • Formats such as MSG, HEIC, 7Z, TGZ, ZI, TXT or EML
  • ISO password-protected attachments with executable content

We may ask you to resubmit your evidence in a different file format or file size if:

  • The file is poor quality, such as text that is too blurry to read
  • The type of file is difficult to open
  • The file size is very large

Each dispute is limited to 2GB of file storage. For large files, consider reducing the file size.

The CRT can also limit the amount of evidence you can submit. Only upload evidence that’s relevant to the claims in the dispute.

What are some typical kinds of evidence?

It depends on what your claim is about. Evidence could include things like:

  • Contracts or agreements
  • Letters, texts or emails
  • Medical records like reports, assessments, and receipts
  • Photos or videos that show damage, the layout of a building, an accident scene, etc
  • Invoices, receipts, quotes, or other accounting records
  • Demand letters for payment
  • Proof of lost wages or income
  • Work orders or time records
  • Minutes from strata council meetings or annual general meetings
  • Letters about complaints and strata bylaw infractions
  • Witness statements
  • Expert evidence

Can you help me organize my evidence?

Use our Evidence Worksheet to help you organize your evidence. Send your completed worksheet to your case manager when they tell you to.

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