The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 41 responses to our participant survey in June 2026. We’re pleased to report that participant satisfaction remains strong in most areas. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- I liked that I could navigate the process at my own pace and at low cost.
- Resolution [where] both parties were at a stalemate. It is very helpful having a non-biased third party involved.
- Your guidance helped me understand the process clearly.
- The professionalism of the staff.
- I appreciated having past cases, outcomes, and opinions to review.
Selected comments on what the CRT could have done to improve their experience:
- [The CRT] needs more people because the whole process is closing in on 2 years.
- Use simpler, more straightforward language in emails and instructions.
- Keep to deadlines.
- Clearly explain what information is required at each stage and how detailed submissions should be.
- Provide more realistic expectations regarding how long the process may take from beginning to end.