The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 50 responses to our participant survey in May 2026. We’re pleased to report that participant satisfaction remains strong in most areas. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- Professional, polite support…and very reasonable and fair throughout the process.
- Ease of use, and good communication.
- It is more collaborative than the traditional adversarial legal system.
- I am disabled and [staff] took time with me to explain so I could understand.
- Nice to do all the negotiations online, and not have to deal with the other party in person.
Selected comments on what the CRT could have done to improve their experience:
- If possible improve length of time start to finish.
- More detailed guidance on what types of orders the CRT can and cannot make.
- There should be a link to a more robust road map of the process.
- The functionality of adding evidence to arguments needs to be overhauled.
- More [staff]. People needed to keep me informed.