On Thursday, September 25, 2025, the Canadian Union of Postal Workers (CUPW) announced a national strike. Canada Post’s operations will be shut down for the duration of the strike.

How the strike affects CRT processes

While many of the CRT’s processes are completed online or by email, the CRT is affected by the Canada Post shutdown for processes that use postal mail including:

• Receiving paper applications
• CRT serving a Dispute Notice package on a respondent
• Receiving paper responses
• Communicating with participants who do not have access to a computer
• Sending CRT decisions to parties that have not provided an email address

Making a CRT Claim during the strike

The CRT cannot receive applications for dispute resolution by mail during the Canada Post. Although most of the CRT’s staff are also on strike, the CRT can still accept applications submitted online, but processing will likely be delayed. Learn about how to make a claim.

Responding to a CRT Dispute Notice

If you receive a CRT Dispute Notice package, you can file your response. Learn how to respond to a claim.