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Public Consultation – Solution Explorer Content – August 2021

The Solution Explorer is the first step in the CRT process. It asks you a series of questions to help classify your dispute. It gives you free legal information, self-help tools, and options for what you can do about your dispute. If you can’t resolve your dispute on your own, then the Solution Explorer takes you directly to the CRT application form.

As we mentioned in our June 2021 Continuous Improvement update, over the next few months our Solution Explorer team is reviewing the current content and making improvements.


We want your feedback!

We designed our Solution Explorer legal information before the CRT opened, for what we thought would be the most common civil claims in British Columbia. We consulted with the public, legal advocates, and other stakeholders at that time.

We update the Solution Explorer content regularly to make sure it is still up to date. But we’d like to hear your thoughts about:

  • Any new topics you’d like us to add?
  • Any topics you’d like us to expand or revise?
  • Any other self-help tools you’d like to see in the Solution Explorer?

How to give feedback

Take our consultation survey at

The survey is anonymous. Your feedback will only be used to improve our Solution Explorer content and how we serve the public.

The survey is open until September 30, 2021 at 11:59pm PST.


Questions about the survey? Have additional feedback?

Please contact us. We’ll forward your questions and feedback to the Solution Explorer team.

This consultation is part of our commitment to build the CRT according to public needs. We really appreciate your assistance!