The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 44 responses to our participant survey in October 2024. We’re pleased to report that participant satisfaction remains strong in all areas except timely resolution. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process. See our blog post The CRT Welcomes New Staff and Tribunal Members.
Selected comments on what participants liked about their experience with the CRT:
- Efficient, helpful and professional, greatly appreciated!
- Available at a reasonable cost. Convenient to use.
- Gave me support on helping me tackle a large company.
- Employees were very professional and understanding of our challenges.
Selected comments on what the CRT could have done to improve their experience:
- Speed up the processing time.
- Clarify refund policy.
- The online website experience is confusing and not intuitive.