The Civil Resolution Tribunal (CRT) regularly reviews and updates its policies to ensure they are clear and consistent. See our updated Access to Information and Privacy Policy which came into effect on January 1, 2026.
What information does the CRT collect?
The CRT only asks for information that’s required to process and resolve a dispute. We also receive information that CRT participants give us. For example, the CRT may collect:
- Contact information, accommodation requirements, and sometimes medical, employment, and financial information
- Evidence provided by the participants
- Written arguments provided by the participants
- Written communications and supporting documentation between the participants and the CRT
- Dispute Notices, Notices of Application, Dispute Responses, Responses to Notices of Application, decisions, orders, and other formal documents issued by the CRT about a dispute
Who has access to this collected information?
Most of this information is shared with the other dispute participants during the CRT process. This is for fairness and transparency.
Except for some decisions under the Intimate Images Protection Act, the CRT is required to publish its final decisions online.
In some cases, members of the public may also be able to access certain CRT dispute records, when authorized in the Access to Information and Privacy Policy.
As a public decision maker, the CRT balances transparency in its decision making with the importance of protecting privacy. Our policies also aim to protect the privacy of anyone who isn’t directly part of a CRT dispute or participating in the dispute in a professional capacity, but whose personal information may be part of a dispute record.
New record retention policy
We added a new policy about how long the CRT will store dispute records. Generally, we will keep dispute records for 4 calendar years after the year a dispute ends. For example, if a dispute closed on any day in 2025, the CRT will destroy the records after December 31, 2029.
There is an exception to this policy. If there are subsequent court proceedings that require the CRT to re-open a dispute, the 4-year time period will start again when the court proceedings end and the CRT closes the dispute again.
Learn more about the new retention policy in the Access to Information and Privacy Policy under the heading “Security, Storage, Conversion, and Retention of CRT Records.”
Other changes
The updated Access to Information and Privacy Policy also says:
- When members of the public may have access to dispute records
- What a “sealing order” is and what information it must include
- How the CRT may convert physical records to electronic copies
Protecting personal information in intimate image claims
Participants in intimate image claims need a high degree of privacy, given the sensitive nature of those claims. The CRT acknowledges that these applicants may have experienced some trauma. The CRT will protect their personal information to the highest possible level.
We haven’t made any significant changes to how the CRT protects privacy in intimate images claims.
In most intimate image claims, the tribunal member will order a publication ban on the participants’ names, or at least the applicant’s name, as required by the Intimate Images Protection Act.
See our policies about anonymization and other measures to protect participants in intimate image claims in the CRT’s Access to Information and Privacy Policy. Learn more about intimate image claims.