The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 50 responses to our participant survey in March 2026. We’re pleased to report that participant satisfaction remains strong in most areas. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- I liked the fact that it could be done online rather than in person.
- The spirit of it. That there is no requirement for lawyers, etc.
- I appreciated that the CRT notified ICBC of the dispute so that I did not have to.
- Very fair and balanced. Found the facilitator to be very helpful.
- The staff were good at informing us about the stages in the process.
- Everyone I had contacted with was very professional.
Selected comments on what the CRT could have done to improve their experience:
- Maybe make it a little easier to navigate the steps online.
- Having a ‘status’ area on the dashboard would be helpful.
- Speed things up. It took way too long.
- The Province should provide more funding to facilitate a more timely access to resolution.