The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 31 responses to our participant survey in June 2025. We’re pleased to report that participant satisfaction remains strong in all areas except timely resolution. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- Ease of managing claim via online portal.
- I have received consistently thoughtful assistance.
- Easy, convenient, eliminates lawyers.
- The case manager was fantastic and very supportive.
- It takes time, but it works.
Selected comments on what the CRT could have done to improve their experience:
- Simplify and speed up the whole process.
- Provide more support to manage the case.
- List the detailed steps.