The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 39 responses to our participant survey in December 2024. We’re pleased to report that participant satisfaction remains strong in all areas except timely resolution. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- It helps people like myself have a voice in a legal capacity without having to hire a lawyer.
- I like that everything was so clearly explained on the website.
- [Our case manager] was instrumental in keeping the process on track and ultimately reaching a resolution.
- That I was heard and my side understood.
- It has been a huge +++ to be able to carry out the whole process online.
- CRT clerks are polite and patient to clarify questions over the phone.
Selected comments on what the CRT could have done to improve their experience:
- It would be good if the process were faster.
- Make the system [to submit arguments] easier for the regular person to use.