The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 56 responses to our participant survey in April 2026. We’re pleased to report that participant satisfaction remains strong in most areas. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- I felt valued and respected throughout the process.
- The case manager was very polite, very professional, very informative and solution focused.
- The process was clear and easy to navigate.
- The online system made it convenient to communicate and submit documents.
- It provided a fair and practical way to resolve the dispute without needing court appearances.
Selected comments on what the CRT could have done to improve their experience:
- It’s unfortunate that such long wait times indicate how busy you guys are and how many disputes are actually being filed.
- Some of the steps when submitting evidence and arguments might have been explained more clearly.
- The rules need updating to note in plain language that various preparation stages offer flexibility upon request.
- Provides an unreasonably short window to respond to arguments.