The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 41 responses to our participant survey in April 2025. We’re pleased to report that participant satisfaction remains strong in all areas except timely resolution. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- It was pretty straight forward, and lots of instructions so even though this process was new, I felt guided.
- Love that this is an online process.
- Professional and non judgmental but at the same time I felt each contact at CRT cared personally.
- People who are in impoverished demographics can access this resource. The legal system is within reach here.
Selected comments on what the CRT could have done to improve their experience:
- Describe the process better.
- I found some of the wording difficult to understand. More simplification would be great.
- Move it through the various stages more quickly.