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New Solution Explorer Area for Vehicle Accidents after May 1, 2021

Starting May 1, 2021, most claims involving injuries from vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation.

Under ICBC’s new Enhanced Care coverage launching on May 1, 2021, people will be compensated for their injuries according to amounts and categories set by regulation and policy. This compensation is provided by “accident benefits”, which are set out in the Insurance (Vehicle) Act and regulations. In most cases, a person won’t be able to sue someone responsible for the accident for damages.

Only the CRT can decide claims about entitlement to accident benefits. A person cannot bring these claims to court.

Today (April 30, 2021) we launched our Solution Explorer for vehicle accidents that happen on or after May 1, 2021.

The Solution Explorer is the first step in the CRT process. It asks you a series of questions to help classify your dispute. It gives you free legal information, self-help tools, and options for what you can do about your dispute. If you can’t resolve your dispute on your own, and it might be within the CRT’s jurisdiction, then the Solution Explorer takes you directly to the CRT application form.

We worked with subject matter experts to develop information for vehicle accidents that happen on or after May 1, 2021, including:

  • Entitlement to accident benefits
  • Vehicle and property damage
  • Limited situations where you can sue someone for compensation if you were injured in a vehicle accident


If your accident happened before May 1, 2021, we have Solution Explorer content for that too! Select your accident date on our Vehicle Accidents page.

To make a CRT claim, choose “Make a claim with the CRT” when the Solution Explorer asks what you’d like to do about your dispute.

If you have any questions about this new Solution Explorer area, please contact us. We can’t provide legal advice, but we always welcome feedback.