The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 46 responses to our participant survey in February 2026. We’re pleased to report that participant satisfaction remains strong in most areas. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- I like that there is an option to use this service, as I didn’t want to have to drive all the way to my local court.
- [CRT staff] were very knowledgeable and extremely courteous.
- It was well documented and clearly explained at each stage.
- The CRT provides an accessible and structured process that allows self-represented parties to present their case without the expense of traditional court proceedings.
- It is an excellent organization and it’s workers deserve much praise for their sensitivities to peoples situations.
Selected comments on what the CRT could have done to improve their experience:
- Communication was good, but clearer timelines would really help.
- The whole process needs to be much, much faster.
- The online portal can be difficult to navigate…a more streamlined interface would improve usability.
- Make it clear where in the process the dispute is at, what has been completed, and what is next in the process.
- Number of words allowed and deadlines were very tight.