The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog.
We had 41 responses to our participant survey in July 2025. We’re pleased to report that participant satisfaction remains strong in all areas except timely resolution. We’re taking measures to address a high volume of claims and improve timeliness in all areas of the dispute resolution process.
Selected comments on what participants liked about their experience with the CRT:
- The CRT process has proven to be efficient and user-friendly, particularly when managing small claims.
- Cost effective and simple.
- The CRT provided a respectful, structured, and accessible platform to raise my concerns as a self-represented applicant.
- Staff is very helpful, professional, and excellent service.
- The CRT were able to guide me through the process and gave me the opportunity and confidence to escalate my [claim].
Selected comments on what the CRT could have done to improve their experience:
- If we could speed up the process and waiting time, that would be much better.
- It would have [been] nice to receive more regular updates as to the progress of the claim.
- I could not apply to withdraw my application online and had to telephone the call center.