Inclusivity and accessibility are core values at the CRT. Let us know if we can make the CRT process easier for you. Some of the ways we can help are in the FAQ below. You might also want to ask a trusted friend or family member for help.

If you ask the CRT for additional supports, it won’t be disclosed to anyone else in your claim.

FAQ

  • What if I need support with reading and writing?

    The CRT process uses mostly written communication. If you need support with reading and writing, we might be able to help by using less written communication and more telephone conferences.

    You might also want to ask a trusted friend or family member for help. If someone helps you with your claim, you can’t use them as a witness, and they can’t have a direct interest in the outcome of your claim. Your helper must also be over 19 years old. Learn more about helpers and representatives.

  • What if I need support with the English language?

    CRT services are in English. But we can provide access to free telephone interpretation services in over 200 languages.

    You could also ask a trusted English-speaking friend or family member for help. If someone helps you with your claim, you can’t use them as a witness, and they can’t have a direct interest in the outcome of your claim. Your helper must also be over 19 years old. Learn more about helpers and representatives.

  • What if I’m blind, partially sighted, or have low vision?

    The CRT communicates by email and phone. If you asked for additional supports in your claim application or response, we will contact you to discuss which communication methods work best for you.

    You could also ask a trusted friend or family member for help. If someone helps you with your claim, you can’t use them as a witness in your claim, and they can’t have a direct interest in the outcome of your claim. Your helper must also be over 19 years old. Learn more about helpers and representatives.

  • What if I’m deaf or hard of hearing?

    The CRT communicates by email and phone. If you asked for additional supports in your claim application or response, we will contact you to discuss which communication methods work best for you.

    You could also ask a trusted friend or family member for help. If someone helps you with your claim, you can’t use them as a witness in your claim, and they can’t have a direct interest in the outcome of your claim. Your helper must also be over 19 years old. Learn more about helpers and representatives.

  • What if I self-identify as Indigenous?

    For people who self-identify as Indigenous, the CRT has a dedicated support and contact person, called the CRT Navigator.

    The CRT Navigator role is part of the CRT’s commitment to providing a friendly and culturally safe space that supports, encourages and maintains relationships with Indigenous peoples. Using the CRT Navigator for help is optional.

    CRT services are in English. But we can provide access to free telephone interpretation services in over 200 languages, including many Indigenous languages.

    Learn more about our commitments to Indigenous Peoples.

  • What if I can't or don't want to use a computer?

    The CRT communicates by email and phone. CRT services are primarily online, but you may be able to participate in some parts of the process by mail, email, or phone.

    Your local library or school may have computers available for the public.

    You can also visit any ServiceBC office to:

    • Get basic information about the CRT
    • Get and submit paper CRT forms
    • Use a computer terminal for CRT services, including online filing and payment
    • Submit payment for CRT services by cash, cheque, credit card and debit
    • Submit evidence for CRT disputes

     

    If you can’t or don’t want to use a computer, smart phone or tablet, you might want to ask a trusted friend or family member for help. If someone helps you with your claim, you can’t use them as a witness, and they can’t have a direct interest in the outcome of your claim. Your helper must also be over 19 years old. Learn more about helpers and representatives.

  • What if there’s a risk I’ll lose my job or housing because of my claim?

    If you have an immediate risk of losing your job or housing because of your claim, we might be able to process your CRT claim faster. Once a CRT case manager is assigned to your dispute, they will discuss this with you.

    The CRT provides dispute resolution services. We can’t provide emergency response or law enforcement services, or resolution services for criminal cases. If you are concerned for your personal safety or need emergency help, call 911.

  • Can someone under 19 participate in the CRT process?

    Under BC law, a child is someone under the age of 19. The CRT Rules set out requirements for how someone under the age of 19 can participate in the CRT process. Rule 1.13 sets out the rules regarding representation in the CRT process.

    A person under 19 must participate in the CRT process through a litigation guardian. The litigation guardian must be 19 years or older. A parent or legal guardian is often the litigation guardian.

    The litigation guardian must fill out and send us a Litigation Guardian Declaration form.

  • Can an adult with impaired mental capacity participate in the CRT process?

    The CRT Rules set out requirements for how an adult with impaired mental capacity can participate in the CRT process.

    Whether an adult has impaired mental capacity is context specific. An adult might be mentally capable to make some decisions, but not others. It depends on their ability to understand the significance or consequences of a decision. It also depends on their ability to understand the information needed to make an informed decision.

    CRT Rule 1.13 sets out the rules regarding representation in the CRT process. An adult with impaired mental capacity must participate in in the CRT process through a litigation guardian. The litigation guardian must be 19 years or older.

    The litigation guardian must fill out and send us a Litigation Guardian Declaration form.