The CRT Process
The CRT process starts with intake, where someone applies for dispute resolution, the respondents are served with the Dispute Notice package, and the respondents submit a response. The dispute then moves through a process of negotiation, facilitation, and a CRT decision if needed.
Disputes may be resolved at any stage of the process.
1 Get Started and Apply
Start with our Solution Explorer. It diagnoses your dispute, and sends you to the correct application form for your type of dispute.
Free legal information and tools like customized letter templates can help you resolve your dispute on your own.
If you decide to apply for CRT dispute resolution, you’ll fill out an online application form and pay a fee. In most cases, the CRT will serve other parties with the Dispute Notice. In some circumstances, the CRT will let you know that you have to serve the other parties.
2 Respond to a Dispute
If you’re named as a respondent in a CRT dispute, you need to respond.
The response is your chance to explain your side of the dispute.
Once all the parties have responded to the dispute, you’ll have an opportunity to negotiate.
You can try to resolve the dispute just by talking it out and coming to an agreement.
If you can’t resolve your dispute by negotiation, a case manager will try to help you reach an agreement by facilitation.
Agreements can be turned into orders, and be enforced like a court order.
5 Get a CRT Decision
If you can’t reach an agreement by negotiation or facilitation, an independent CRT member will make a decision about your dispute.
A CRT decision can be enforced like a court order.
A case manager will help you prepare your evidence and submissions for the CRT member to consider. Then the CRT member will make a binding, enforceable decision.