Tag: continuous improvement

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CRT Statistics Snapshot – January 2021 Do you like data? We do! Here’s our monthly report of key statistics. We’ve moved to a simpler, condensed monthly report.  If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. “Open” includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and...

Posted by the CRT on February 4, 2021

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Participant Satisfaction Survey – January 2021 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. Likely due to the holidays, we had only 37 responses to our satisfaction survey in January 2021. But we’re...

Posted by the CRT on February 4, 2021

Stories from the Frontline: Kathryn Stanley We love our frontline staff! In this edition of Stories from the Frontline, we hear from Kathryn Stanley, Decision Support Analyst at the Civil Resolution Tribunal. RAPID FIRE QUESTIONS: Years/time you’ve been in this sector? I’ve been employed with the BC Public Service since December of 2018. I originally applied for the clerk 9 pool...

Posted by the CRT on January 15, 2021

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Public Consultation: CRT Reconcili(action) Plan The Civil Resolution Tribunal (CRT) is committed to reconciliation with Indigenous peoples. We acknowledge the historical and ongoing impacts of systemic racism, colonialism, and the residential school system on Indigenous peoples. We also recognize the resulting trauma, limited access to justice, and barriers to Indigenous representation, including among CRT staff and tribunal members. The CRT...

Posted by the CRT on January 12, 2021

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CRT Statistics – December 2020 Do you like data? We do! Here’s our monthly report of key statistics. We’ve moved to a simpler, condensed monthly report. We’ll post comprehensive statistics once per quarter (4 times a year). If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. “Open” includes...

Posted by the CRT on January 5, 2021

User Satisfaction Icon
Participant Satisfaction Survey – December 2020 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. Likely due to the holidays, we had only 35 responses to our satisfaction survey in December 2020. But we’re...

Posted by the CRT on January 4, 2021