Tag: continuous improvement

icon - continuous improvement cycle
Continuous Improvement Update: June 2021 Solution Explorer Look & Feel In early July, we’ll be updating the “look and feel” of the Solution Explorer. It will have a cleaner look that puts the focus on our legal information. It also has accessibility improvements for screen readers, keyboard navigation, and other assistive technologies. We’ve redesigned the introduction (Terms of Service) page...

Posted by the CRT on June 15, 2021

User Satisfaction Icon
Participant Satisfaction Survey – May 2021 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 59 responses to our satisfaction survey in May 2021. We’re pleased to report that participant satisfaction remains...

Posted by the CRT on June 8, 2021

icon - statistics
CRT Statistics Snapshot – May 2021 Do you like data? We do! Here’s our monthly report of key statistics. The first table is our monthly report of key statistics. We have added a column to reflect our new jurisdiction over Enhanced Accident Benefit Disputes, as of May 1, 2021. The second table is an update on MVI disputes affected by the...

Posted by the CRT on June 8, 2021

User Satisfaction Icon
Participant Satisfaction Survey – April 2021 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 53 responses to our satisfaction survey in April 2021. We’re pleased to report that participant satisfaction remains...

Posted by the CRT on May 11, 2021

icon - statistics
CRT Statistics Snapshot – April 2021 Do you like data? We do! Here’s our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. “Open” includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. “Closed” includes withdrawn claims, disputes resolved by...

Posted by the CRT on May 11, 2021

icon - motor vehicle accidents
Implementation Wrap-Up: Enhanced Accident Benefits – May 2021 As of May 1, 2021, most disputes about injuries from vehicle accidents now come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launched on May 1, 2021, people are compensated for their injuries according to amounts and categories set by regulation...

Posted by the CRT on May 6, 2021