Tag: continuous improvement

CRT Statistics Snapshot – January 2020 Do you like data? We do! Here’s our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. “Open” includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. “Closed” includes withdrawn claims,...

Posted by the CRT on February 4, 2020

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Participant Satisfaction Survey – January 2020 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 57 responses to our satisfaction survey in January 2020. We’re pleased to report that participant satisfaction remains...

Posted by the CRT on February 4, 2020

CRT Statistics Snapshot – December 2019 Do you like data? We do! Here’s our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. “Open” includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. “Closed” includes withdrawn claims,...

Posted by the CRT on January 3, 2020

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Participant Satisfaction Survey – December 2019 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 41 responses to our satisfaction survey in December 2019. But we’re pleased to report that participant...

Posted by the CRT on January 3, 2020

New CRT Rules Effective January 1, 2020 By Lauryn Kerr, CRT Legal Counsel On January 1, 2020, the CRT’s rules will be updated. We’re always listening to feedback from CRT staff, members, parties, representatives, and the public, in order to develop and improve our CRT Rules. This is just one way that we’re committed to giving British Columbians a modern and convenient...

Posted by the CRT on December 31, 2019

New Policy: Participant Code of Conduct By Lauryn Kerr, CRT Legal Counsel On January 1, 2020, the CRT’s rules will be updated. Part of the updates to the CRT Rules includes the creation of a Code of Conduct for Parties, Representatives and Helpers.   What is a Code of Conduct? A Code of Conduct is a document that sets out minimum...

Posted by the CRT on December 30, 2019