How do I use the CRT?

To use the CRT, you’ll have to submit an application for dispute resolution. You can do this through the Solution Explorer from the Getting Started page. If you need help, you can contact us.

Getting Started Contact Us

Rules

  • How to Apply for Dispute Resolution

    46) To request dispute resolution by the tribunal, an applicant must

    a) provide to the tribunal a completed Dispute Application Form, and
    b) pay the required fee.

    47) After an initial review of the Dispute Application Form, the tribunal will provide to the applicant one of the following:

    a) a request for more information about the application,
    b) a Dispute Notice to provide to each respondent, or
    c) an explanation as to why the Dispute Notice will not be issued.

    48) A person must not apply for dispute resolution if

    a) any claim in the application is already before a court or other legally binding process, and
    b) a hearing or trial in that court or other legally binding process has been scheduled or has occurred for the purpose of deciding that claim.

  • How to Provide Notice to Respondents

    49) The applicant must

    a) provide a Dispute Notice to every respondent named in the dispute within 90 days from the day the Dispute Notice is issued by the tribunal,
    b) complete the Proof of Notice Form,
    c) provide the completed Proof of Notice Form to the tribunal, and
    d) provide any other information or evidence about the Dispute Notice or notice process requested by the tribunal.

    50) A Dispute Notice can be provided to a respondent by email, fax, registered mail, courier delivery requiring a signature or by delivering it in person.

  • How to Provide a Dispute Notice by Email

    51) Notice by email is acceptable proof that the notice requirements are met only if the respondent confirms receipt by sending a reply by email to the applicant by the date shown on the Dispute Notice.

    52) If an attempt to provide notice by email is not confirmed by the respondent, the applicant can attempt to provide notice by registered mail, courier delivery requiring a signature, fax or by delivering it in person.

  • When a Dispute Notice is Considered Received

    53) Notice by email is considered received on the date shown on the emailed reply from the respondent.

    54) The date and time of transmission shown on a fax confirmation sheet is accepted as proof that the notice requirements are met if it is sent by fax.

    55) Notice by registered mail is considered received on the date and time shown on the delivery receipt.

    56) Notice by courier is considered received at the time and date shown on the signed proof of delivery.

    57) Notice by delivery in person is considered received at the date and time it is delivered to the respondent.

    58) Despite these rules, the tribunal may determine that the applicant has provided notice to a respondent using another method permitted by the tribunal.

  • How to Provide Notice for Adults with Impaired Mental Capacity and for Children

    59) If an applicant knows that a respondent has a committee of estate, a representative appointed in a representation agreement, or an attorney appointed in an enduring power of attorney, the applicant must provide the Dispute Notice to that person and to

    a) the respondent or the person with whom the respondent normally resides, and
    b) the Public Guardian and Trustee.

    60) If a respondent is a child, the applicant must provide the Dispute Notice to that respondent’s parent or guardian unless the tribunal orders otherwise.

  • How to Provide Notice for Strata Corporation Respondents

    61) If the respondent is a strata corporation as defined in the Strata Property Act, a Dispute Notice must be provided

    a) by registered mail, courier delivery requiring a signature or delivery in person to the strata corporation at its most recent mailing address on file in the Land Title Office, or
    b) by delivery in person to a council member.

  • How to Provide Notice to Companies, Societies, Partnerships and Others

    62) If a respondent is a company as defined by the Business Corporations Act, a Dispute Notice must be provided

    a) by registered mail, courier delivery requiring a signature or delivery in person to the address shown for the registered office with the Registrar of Companies,
    b) by delivery in person at the place of business of the company, to a receptionist or a person who appears to manage or control the company’s business there, or
    c) by delivery in person to a director, officer, liquidator, trustee in bankruptcy or receiver manager of the company.

    63) If a respondent is an extraprovincial company as defined by the Business Corporations Act, a Dispute Notice must be provided

    a) by registered mail, courier delivery requiring a signature or delivery in person to the address shown for the head office in the office of the Registrar of Companies if that head office is in British Columbia,
    b) by registered mail, courier delivery requiring a signature or delivery in person to the address shown in the office of the Registrar of Companies for any attorney appointed for the extraprovincial company,
    c) by delivery in person to the place of business of the extraprovincial company, to a receptionist or a person who appears to manage or control the company’s business there, or
    d) by delivery in person to a director, officer, liquidator, trustee in bankruptcy or receiver manager of the extraprovincial company.

    64) If a respondent is a society incorporated under the Society Act, a Dispute Notice must be provided

    a) by registered mail, courier delivery requiring a signature or delivery in person to the address for service with the Registrar of Companies, or
    b) by delivery in person to a director, officer, receiver manager or liquidator of the society.

    65) If a respondent is a partnership, a Dispute Notice must be provided

    a) by registered mail, courier delivery requiring a signature or delivery in person to a partner, or
    b) by delivery in person to the partnership’s place of business, to a receptionist or to a person who appears to manage or control the partnership’s business there.

    66) If a respondent is a trade union, municipality, extraprovincial society, unincorporated association, or a party outside Canada, an applicant must

    a) complete the Request for Directions on How to Provide Notice Form and provide it to the tribunal, and
    b) complete the steps and follow the directions provided by the tribunal.

  • If a Claim is a Result of a Motor Vehicle Accident

    67) If a claim relates to a motor vehicle accident which occurred in British Columbia, an applicant must also provide the Dispute Notice to the Insurance Corporation of British Columbia (ICBC) by

    a) sending a copy of the Dispute Notice by registered mail or courier to 800 – 808 Nelson Street, Vancouver, BC V6Z 2H1, or
    b) delivering a copy of the Dispute Notice in person to an employee at any ICBC claim centre.

  • Proof of Notice Requirements have been Followed

    68) A party who completes the steps to provide notice to a respondent must provide a completed Proof of Notice Form to the tribunal within 10 days of providing notice.

  • If Notice is not Delivered on Time

    69) A Dispute Notice is invalid if it is not provided to a respondent by the deadline on the Dispute Notice, unless the tribunal extends the deadline for providing notice.

    70) An applicant can ask the tribunal for more time to provide notice to a respondent by completing the applicable section of the Request for Directions on How to Provide Notice Form and providing it to the tribunal before the deadline for providing notice has passed.

  • If an Applicant has Difficulty Providing Notice to a Respondent

    71) An applicant who has difficulty providing notice to a respondent can ask the tribunal for direction on using another method to satisfy the notice requirements by providing to the tribunal a completed Request for Directions on How to Provide Notice Form before the deadline for providing notice has passed.