The Civil Resolution Tribunal (CRT) collects a wide variety of information from parties in disputes brought to the tribunal.
Most of this information is shared with the parties and their representatives during the dispute resolution process.
In some cases, members of the public may also be able to access CRT dispute records.
What kind of information will the CRT collect?
The CRT only asks for information that is needed to resolve a dispute.
The CRT will collect the following types of information, and share it with the parties:
- Contact information for the parties and their representatives, including names, addresses, telephone numbers, fax numbers, and email addresses;
- Each party’s description of the dispute and position on its resolution;
- Communications between the parties and the CRT;
- Information and evidence provided by parties, which may include information about damages and injuries, health and financial records, and other information of a personal nature;
- Information about witnesses, including their contact information and evidence they might be called upon to provide.
The CRT might also collect information from a party about special circumstances they have relating to their CRT file, such as capacity issues or ability to pay CRT fees.
This information will not normally be shared with other parties, unless the circumstances require the CRT to do so.
Will the CRT share my information with the public?
What if I don’t want information about my dispute made available to the public?
If a party or witness is concerned that information in a final decision or order would be harmful to their privacy or security, they may request that this information be redacted or anonymized.
Where does the CRT store the information it collects?
The information collected by the CRT through the online dispute resolution process is stored on Canadian data servers, using leading-edge security protocols.
If you have other questions about the CRT’s policy for accessing dispute records or storage of records, contact us.