Information Access & Privacy Policy

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• What kind of information will the CRT collect?

  The CRT only asks for information that is needed to resolve a dispute. The information that you provided using the Solution Explorer will be linked to your file to facilitate the management of your claim The CRT will also collect the following types of information, and share it with the parties:

  • Contact information for the parties and their representatives, including names, addresses, telephone numbers, fax numbers, and email addresses;
  • Each party’s description of the dispute and position on its resolution;
  • Communications between the parties and the CRT;
  • Information and evidence provided by parties, which may include information about damages and injuries, health and financial records, and other information of a personal nature;
  • Information about witnesses, including their contact information and evidence they might be called upon to provide.

  The CRT might also collect information from a party about special circumstances they have relating to their CRT file, such as capacity issues or ability to pay CRT fees. This information will not normally be shared with other parties, unless the circumstances require the CRT to do so.

• Will the CRT share my information with the public?

  The information that the CRT collects is kept highly secure. However, some of the information collected during the dispute resolution process may be available to the public:

  • Negotiation Discussions
    Generally, discussions between the parties aimed at resolving a dispute through negotiation will be confidential. This means the CRT will not disclose these negotiations unless the parties agree to the disclosure or the law requires it.
  • Disputes Settled by Negotiation and Agreement
    If the parties settle a dispute by negotiation and agreement, the public will be able to request copies of any CRT order documenting the settlement.
  • Disputes Resolved by Adjudication
    If a dispute is not resolved by agreement, you may request that it move into the Tribunal Decision Process. The CRT will decide the claims and make any necessary orders to give effect to the decision. Members of the public may access the names of parties in a CRT Tribunal Decision Process, as well as a general description of the dispute and its status. Members of the public may also request copies of submissions and evidence provided during the Tribunal Decision Process.
  • CRT Final Decisions
    The Civil Resolution Tribunal Act requires that final decisions and orders must be posted to the CRT’s website, where they will be available to the public. Normally, a member of the public will have to submit a request to search for dispute records that are not publicly available through the Tribunal or another public website.
• What if I don’t want information about my dispute made available to the public?

  If a party or witness is concerned that information in a final decision or order would be harmful to their privacy or security, they may request that this information be redacted or anonymized.

• Where does the CRT store the information it collects?

  The information collected by the CRT through its online Dispute Application Form is highly secure. During the CRT’s early implementation phase, the information will be located on servers in the United States. All other information that the CRT receives from parties and witnesses is stored in Canada. The CRT eventually will move all of its records to servers located in Canada. At that time, any information stored on the servers in the United States will be destroyed.

  The CRT’s complete policy on collecting and disclosing information gathered during the dispute resolution process can be found here.

  If you have other questions about the CRT’s policy for accessing dispute records or storage of the records, you should contact the CRT.