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Complaint Form

Use this form to submit a formal complaint to the Civil Resolution Tribunal (CRT).

"*" indicates required fields

Use this form to submit a formal complaint about the Civil Resolution Tribunal (CRT) process for your claim, the conduct of a CRT employee that you interacted with, or the conduct of a tribunal member.

Before you submit a complaint, read "CRT Policy - Complaints About the CRT Process, Staff, and Tribunal Members"

If your complaint is about a tribunal member, read the "CRT Code of Conduct for Tribunal Members"

If you have a Dispute Number for your CRT claim, enter it here.

Your Contact Information

This section is optional. You can can submit your complaint anonymously, but if you don't give us your contact information, we won't be able to tell you the outcome of the review and investigation.
Your Name
How should we get in touch with you?
We may have questions when we review your complaint. We'll also contact you to share the outcome of our review and investigation.

Complaint Details

What is your complaint about?*
If your complaint is about the conduct of a CRT employee or tribunal member, what is their name? You can enter just a first name if you don't know their full name.
Decscribe your complaint.
If your complaint is about the conduct of an employee or tribunal member, enter the date of the interaction. Or enter the approximate date or period of time involved in your complaint.

When you click "Submit" your form will be sent to our confidential Complaints inbox.

If you included contact information, then the CRT will contact you within 5 business days to confirm we received your complaint and to let you know what will happen next.

This field is for validation purposes and should be left unchanged.