Participant Satisfaction Survey – February 2021

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The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog.

We had 56 responses to our satisfaction survey in February 2021. We’re pleased to report that participant satisfaction remains strong

CRT Participant Satisfaction Aggregated Rates - February 2021
Professional: 88% agreed that CRT staff were professional in each interaction.
Easy to use: 79% felt the CRT's online services weren't difficult to use.
Informed: 84% agreed the CRT provided information that prepared them for dispute resolution.
Timely resolution: 82% felt their CRT dispute was handled in a timely manner.
Accessible: 85% didn't find the CRT process difficult to understand.
Fair treatment: 75% felt the CRT treated them fairly throughout the process.
84% would recommend the CRT to others.


Selected comments on what participants liked about their experience with the CRT:

  • I found very useful information online that otherwise I would have been unaware of.
  • The online applications make it nice and easy for busy people.
  • Even though outcome of our claim was not successful, felt we were dealt with fairly by CRT.


Selected comments on what the CRT could have done to improve their experience:

  • Slightly increase the file size limits.

Posted by the CRT on March 8, 2021