Generated by All in One SEO v5.0.0.1, this is an llms.txt file, used by LLMs to index the site. # BC Civil Resolution Tribunal An accessible, affordable way to resolve disputes without needing a lawyer or attending court. ## Posts - [CRT Participants Affected by BC Wildfires](https://civilresolutionbc.ca/blog/crt-participants-affected-by-bc-wildfires/) - On August 8, 2026, B.C. declared a state of provincial emergency due to regional wildfires. See the news release. We recognize that wildfires and evacuation orders are impacting communities across British Columbia. For people who are directly affected, personal safety, family, and immediate needs may need to come first. If wildfires or an evacuation are - [Participant Survey - July 2026](https://civilresolutionbc.ca/blog/participant-survey-july-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 36 responses to our participant survey in July 2026. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - July 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-july-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Public Consultation: CRT Reconcili(action) Plan](https://civilresolutionbc.ca/blog/public-consultation-crt-reconciliaction-plan/) - The Civil Resolution Tribunal (CRT) is committed to reconciliation with Indigenous peoples. We acknowledge the historical and ongoing impacts of systemic racism, colonialism, and the residential school system on Indigenous peoples. We also recognize the resulting trauma, limited access to justice, and barriers to Indigenous representation, including among CRT staff and tribunal members. The CRT - [Participant Survey - June 2026](https://civilresolutionbc.ca/blog/participant-survey-june-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 41 responses to our participant survey in June 2026. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - June 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-june-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - May 2026](https://civilresolutionbc.ca/blog/participant-survey-may-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 50 responses to our participant survey in May 2026. We’re pleased to report that participant satisfaction remains strong in - [CRT Key Statistics - May 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-may-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Wait Times and What You Can Do](https://civilresolutionbc.ca/blog/crt-wait-times-and-what-you-can-do/) - by Shelley Lopez, CRT Chair The Civil Resolution Tribunal’s (CRT) mandate is to provide dispute resolution services that are fair, accessible, speedy, economical, informal, and flexible. As part of our commitment to continuous improvement, we regularly survey people who have used our dispute resolution process. We use the anonymous survey results to evaluate and improve - [Participant Survey - April 2026](https://civilresolutionbc.ca/blog/participant-survey-april-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 56 responses to our participant survey in April 2026. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - April 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-april-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Introducing the CRT’s 2026 Reconciliation Plan](https://civilresolutionbc.ca/blog/introducing-the-crts-2026-reconciliation-plan/) - The Civil Resolution Tribunal (CRT) is proud to release its 2026 Reconciliation Plan, setting out our ongoing commitments to reconciliation with Indigenous Peoples (First Nations, Métis, and Inuit) in British Columbia. Reconciliation is core to our role as an accessible decision-making body. We recognize that Canada’s and BC's justice system has caused harm to Indigenous - [Participant Survey - March 2026](https://civilresolutionbc.ca/blog/participant-survey-march-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 50 responses to our participant survey in March 2026. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - March 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-march-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Introducing the CRT's 2021 Summer Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2021-summer-student/) - The CRT is very excited to welcome Beth Fox. Beth will be working with the CRT as a summer student from May to August 2021. Beth is a Blood Tribe member from Treaty 7 territory in Southern Alberta. She received her Bachelor of Social Work in 2013 and her Masters of Social Work in 2018 - [My Indigenous Law Summer Student Experience at the CRT](https://civilresolutionbc.ca/blog/my-indigenous-law-summer-student-experience/) - By Beth Fox, Indigenous Law Summer Student I am a Blood Tribe member from Treaty 7 territory in Southern Alberta and have been a guest on the traditional territory of the Lekwungen-speaking peoples since 2018. Three years ago I began the joint degree program in Canadian Common Law (JD) and Indigenous Legal Orders (JID) at - [Introducing the CRT’s 2022 Summer Student](https://civilresolutionbc.ca/blog/crt-2022-summer-student/) - The CRT is very excited to welcome Sara Finnegan. Sara will be working with the CRT as a summer student from May to August 2022. Sara is a member of the Métis Nation of BC. She received her BA from the University of British Columbia in 2021, double majoring in history, and English language and - [Introducing the CRT’s 2023 Summer Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2023-summer-student/) - The CRT is very excited to welcome Boston Laferté. Boston will be working with the CRT as a summer student from May to August 2023. Boston is a member of the Métis Nation of BC. He grew up in Treaty 8 territory near the town of Peace River, Alberta and moved to Victoria in 2018, - [Indigenous Summer Law Student Experience at the CRT](https://civilresolutionbc.ca/blog/indigenous-summer-law-student-experience-at-the-crt/) - By Boston Laferté, Indigenous Summer Law Student Taanishi kiiyawow! Boston Laferté dishinikaashon. Treaty 8 dooschiin. Hello, my name is Boston Laferté, and I grew up in Treaty 8 territory. This summer, I spent 4 months working for the CRT as the CRT’s Indigenous Summer Law Student. I have been living on the unceded lands of - [Introducing the CRT’s 2024 Summer Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2024-summer-student/) - The CRT is very excited to welcome Bradley (Brad) McQueen. Brad will be working with the CRT as a summer student from May to August 2024. He has a Bachelor of Arts (BA) degree in Sociology from MacEwan University and is currently in his second year studying law at the University of Victoria in the - [My Indigenous Summer Law Student Experience at the CRT](https://civilresolutionbc.ca/blog/my-indigenous-summer-law-student-experience-at-the-crt-brad-mcqueen/) - The CRT's Indigenous Summer Law Student talks about their unique experience at the CRT including a presentation for the Victoria Native Friendship Centre. - [Introducing the CRT’s 2025 Summer Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2025-summer-student/) - The CRT is excited to welcome law student Courtney Tizya of Carcross/Tagish First Nation who will be working with us from May to August 2025. - [CRT Releases Its Accessibility Plan](https://civilresolutionbc.ca/blog/crt-releases-its-accessibility-plan/) - The Civil Resolution Tribunal (CRT) is pleased to share its Accessibility Plan, a new guide to identify, remove, and prevent barriers for people with disabilities who use our services. The plan was developed under the Accessible British Columbia Act, which requires public sector organizations to take a proactive approach to accessibility. At the CRT, accessibility - [Maximum Compensation in Intimate Images Claims Increases to $75,000](https://civilresolutionbc.ca/blog/maximum-compensation-in-intimate-images-claims-increases-to-75000/) - The Intimate Images Protection Act (IIPA) came into force on January 29, 2024. It gives the Civil Resolution Tribunal (CRT) authority to resolve claims about non-consensual sharing of intimate images. Under the IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, and/or removed from a website or social media - [Participant Survey - February 2026](https://civilresolutionbc.ca/blog/participant-survey-february-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 46 responses to our participant survey in February 2026. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - February 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-february-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Public Consultation: CRT Accessibility Plan](https://civilresolutionbc.ca/blog/public-consultation-crt-accessibility-plan/) - The Civil Resolution Tribunal (CRT) is committed to making its services accessible, inclusive, and useable by everyone we serve. No one should be prevented from accessing a service because of a disability. Under the Accessible British Columbia Act, public sector organizations are required to form an accessibility committee and create an accessibility plan. We must - [Participant Survey - January 2026](https://civilresolutionbc.ca/blog/participant-survey-january-2026/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 50 responses to our participant survey in January 2026. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - January 2026](https://civilresolutionbc.ca/blog/crt-key-statistics-january-2026/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [New CRT Rules Effective February 1, 2026](https://civilresolutionbc.ca/blog/new-crt-rules-effective-february-1-2026/) - The Civil Resolution Tribunal (CRT) regularly reviews and updates its procedural rules. On February 1, 2026, we updated both the CRT’s Standard Rules as well as the Intimate Image Protection Order (IIPO) Rules that deal only with intimate image protection orders and administrative penalties. See CRT Rules and Policies. The CRT’s mandate requires that it - [Participant Survey - December 2025](https://civilresolutionbc.ca/blog/participant-survey-december-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 44 responses to our participant survey in December 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - December 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-december-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Intimate Images Protection Act Proposes Expansion of CRT’s Jurisdiction](https://civilresolutionbc.ca/blog/iipa/) - On March 6, 2023, Premier Eby announced that the Intimate Images Protection Act will be introduced in the BC legislature. If passed, the legislation will expand the Civil Resolution Tribunal’s (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. These claims will relate to the sharing or online distribution of nude, near-nude, or - [Intimate Images Protection Act Passed in the Legislature](https://civilresolutionbc.ca/blog/intimate-images-protection-act-passed-in-the-legislature/) - On March 30, 2023, the BC Legislature passed the Intimate Images Protection Act (Act). The Act gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. These claims will relate to the sharing or online distribution of nude, near-nude, or sexual photographs/videos without the consent of those in the - [Implementation Wrap-Up: Intimate Images - January 2024](https://civilresolutionbc.ca/blog/implementation-wrap-up-intimate-images-january-2024/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. The Intimate Images Protection Act (IIPA) came into force on January 29, 2024. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, - [Protecting Your Privacy in Intimate Image Claims](https://civilresolutionbc.ca/blog/protecting-your-privacy-in-intimate-image-claims/) - A publication ban is an order that stops certain information from being shared publicly because these decisions include sensitive personal information. - [Public Consultation – CRT Rules – April 2022](https://civilresolutionbc.ca/blog/public-consultation-crt-rules-april-2022/) - The Civil Resolution Tribunal (CRT) regularly reviews and updates its procedural rules. We try to do this at least once a year. We’ve drafted some changes to the rules and would like your feedback. Please review this draft of the CRT Rules and contact us with your feedback, with the subject line “Rules Consultation”. Please - [New CRT Rules Effective May 1, 2022](https://civilresolutionbc.ca/blog/crt-rules-may-2022/) - On May 1, 2022 we are updating the CRT Rules. What did we update? The planned changes are intended to make the CRT Rules clearer and more consistent. Some words have been changed to make them more readable but do not change the meaning. Other changes will update or give more guidance on how to - [Updated CRT Rules Effective September 1, 2022](https://civilresolutionbc.ca/blog/new-crt-rules-effective-september-1-2022/) - As of September 1, 2022, if you don’t agree with ICBC’s assessment about responsibility for a motor vehicle accident, you may be able to ask the CRT to decide responsibility. This is a new area under the CRT’s accident claims jurisdiction. The CRT’s accident claims jurisdiction also includes claims about entitlement to accident benefits, fault - [Public Consultation – CRT Rules – April 2023](https://civilresolutionbc.ca/blog/public-consultation-crt-rules-april-2023/) - The Civil Resolution Tribunal (CRT) regularly reviews and updates its procedural rules. We try to do this at least once a year. We’ve drafted some changes to the rules and would like your feedback. Please review this draft of the CRT Rules and contact us with your feedback, with the subject line “Rules Consultation”. Please - [New CRT Rules Effective May 1, 2023](https://civilresolutionbc.ca/blog/new-crt-rules-effective-may-1-2023/) - On May 1, 2023 we updated the CRT Rules. What did we update? The changes are intended to make the CRT Rules clearer and more consistent. Some words have been changed to make them more readable but do not change the meaning. Other changes update or give more guidance on how to do certain things. - [Public Consultation – Intimate Image Protection Order Rules – December 2023](https://civilresolutionbc.ca/blog/public-consultation-intimate-image-protection-order-rules-december-2023/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, and/or removed from a website or social media platform. If a person or - [New CRT Rules Effective January 29, 2024](https://civilresolutionbc.ca/blog/new-crt-rules-effective-january-29-2024/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images or threats to share them. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, and/or removed from a website or social media - [Public Consultation – CRT Rules – August 2025](https://civilresolutionbc.ca/blog/public-consultation-crt-rules-august-2025/) - The Civil Resolution Tribunal (CRT) regularly reviews and updates its procedural rules. We try to do this once a year. We’ve drafted some changes to the rules and would like your feedback. We invite you to review the draft Standard Rules and draft Intimate Images Protection Order Rules (IIPO Rules) and send us feedback by - [Updates to the CRT’s Access to Information and Privacy Policy](https://civilresolutionbc.ca/blog/updates-to-the-crts-access-to-information-and-privacy-policy-2026/) - The Civil Resolution Tribunal (CRT) regularly reviews and updates its policies to ensure they are clear and consistent. See our updated Access to Information and Privacy Policy which came into effect on January 1, 2026. What information does the CRT collect? The CRT only asks for information that’s required to process and resolve a dispute. - [Participant Survey - November 2025](https://civilresolutionbc.ca/blog/participant-survey-november-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 49 responses to our participant survey in November 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - November 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-november-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Annual Report 2024-2025](https://civilresolutionbc.ca/blog/crt-annual-report-2024-2025/) - Each year the CRT submits an annual report to the Attorney General who then presents it to the British Columbia Legislature. The CRT’s Annual Report 2024-2025 reviews the following: Highlights of operations from April 1, 2024 to March 31, 2025 Staff and tribunal member training Statistics including dispute volumes and outcomes Average time to resolve disputes - [BC Court Decision on the CRT’s Jurisdiction Over Flight-related Disputes](https://civilresolutionbc.ca/blog/bc-court-decision-on-the-crts-jurisdiction-over-flight-related-disputes/) - The Civil Resolution Tribunal (CRT) has jurisdiction (legal authority) over most small claims disputes of $5,000 and under in BC. People often file claims about disputes with airlines. On October 30, 2025 the BC Supreme Court found that claims for flight delays, cancellations, or being denied boarding must be handled by the Canadian Transportation Agency - [Participant Survey - October 2025](https://civilresolutionbc.ca/blog/participant-survey-october-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. Note: The number of disputes closed in October is about 55% lower than usual. Many Civil Resolution Tribunal staff are - [CRT Key Statistics - October 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-october-2025/) - Do you like data? We do! Here's our monthly report of key statistics. Note: The number of disputes closed in October is about 55% lower than usual. Many Civil Resolution Tribunal staff are members of the BC General Employees’ Union (BCGEU). The CRT's operations were affected by strike action that began on September 22, 2025. - [CRT Operational Update: Unionized Staff Return to Work](https://civilresolutionbc.ca/blog/crt-operational-update-unionized-staff-return-to-work/) - Many Civil Resolution Tribunal (CRT) staff are members of the BC General Employees’ Union (BCGEU) or the Professional Employees Association (PEA). The CRT’s unionized staff returned to work on October 27, 2025 after over 4 weeks of strike action. CRT services by phone and email We are now able to take phone calls and we - [Participant Survey - September 2025](https://civilresolutionbc.ca/blog/participant-survey-september-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 47 responses to our participant survey in September 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - September 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-september-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Introducing the CRT’s 2023-2024 Articling Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2023-2024-articling-student/) - The CRT is very excited to welcome Eliza McCullum as our 2023-2024 articling student! Originally from Nex̱wlélex̱wm (Bowen Island, BC), Eliza earned a BA in Political Science from McGill University before completing her law degree at Dalhousie University. Throughout law school she volunteered at the Dalhousie Legal Aid Service, where she represented clients and developed - [CRT Affected by Canada Post Strike](https://civilresolutionbc.ca/blog/crt-affected-by-canada-post-strike2025/) - On Thursday, September 25, 2025, the Canadian Union of Postal Workers (CUPW) announced a national strike. Canada Post’s operations will be shut down for the duration of the strike. How the strike affects CRT processes While many of the CRT’s processes are completed online or by email, the CRT is affected by the Canada Post - [CRT Affected by BC General Employees’ Union (BCGEU) Strike](https://civilresolutionbc.ca/blog/crt-affected-by-bc-general-employees-union-bcgeu-strike/) - Many Civil Resolution Tribunal (CRT) staff are members of the BC General Employees’ Union (BCGEU). The CRT is affected by strike action that began on September 22, 2025. We aren’t able to take phone calls until our staff members return to the office. You can still make or respond to a claim. It will be - [CRT affected by BC General Employees’ Union (BCGEU) Strike](https://civilresolutionbc.ca/blog/crt-affected-by-bc-general-employees-union-bcgeu-strike-0922/) - Many Civil Resolution Tribunal (CRT) staff are members of the BC General Employees’ Union (BCGEU). Although some of the CRT’s staff went on strike on September 22, we are continuing our operations. If more staff go on strike, the CRT may not be able to answer phone calls until our staff members return to the - [Participant Survey - August 2025](https://civilresolutionbc.ca/blog/participant-survey-august-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 50 responses to our participant survey in August 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - August 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-august-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [BC General Employees' Union (BCGEU) Strike May Affect the CRT](https://civilresolutionbc.ca/blog/bc-general-employees-union-bcgeu-strike-may-affect-the-crt-2025/) - Many CRT staff are members of the BC General Employees’ Union (BCGEU), which is currently negotiating their collective agreement. The BCGEU has given notice that its members will be taking strike action. We don’t know when or if the CRT will be affected by a strike action, but if we are affected, we won’t be - [Participant Survey - July 2025](https://civilresolutionbc.ca/blog/participant-survey-july-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 41 responses to our participant survey in July 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - July 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-july-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - June 2025](https://civilresolutionbc.ca/blog/participant-survey-june-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 31 responses to our participant survey in June 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - June 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-june-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - May 2025](https://civilresolutionbc.ca/blog/participant-survey-may-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 37 responses to our participant survey in May 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - May 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-may-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [My Articling Experience at the CRT](https://civilresolutionbc.ca/blog/my-articling-experience-at-the-crt-kennedy-pope/) - Articling student Kennedy Pope looks back on her time at the CRT. "It was important to me that my articling experience was also focused on access to justice". - [Participant Survey - April 2025](https://civilresolutionbc.ca/blog/participant-survey-april-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 41 responses to our participant survey in April 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - April 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-april-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - March 2025](https://civilresolutionbc.ca/blog/participant-survey-march-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 39 responses to our participant survey in March 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - March 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-march-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [BC Legislature Expands the CRT’s Small Claims Jurisdiction](https://civilresolutionbc.ca/blog/bc-legislature-expands-the-crts-small-claims-jurisdiction/) - On March 31, 2025, the BC Legislature passed the Business Practices and Consumer Protection Amendment Act. This Act makes changes to the Business Practices and Consumer Protection Act (BPCPA) which is designed to protect people from unfair business practices and strengthen consumer rights. Read more about this announcement. How does this affect the CRT? The - [Participant Survey - February 2025](https://civilresolutionbc.ca/blog/participant-survey-february-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 41 responses to our participant survey in February 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - February 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-february-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Invitation to Participate in UBC Research Study](https://civilresolutionbc.ca/blog/invitation-to-participate-in-ubc-research-study/) - The University of British Columbia (UBC) is conducting research and wants your participation! About the Public Legal Education and Information Sectoral Planning Project UBC is researching challenges and successes with public legal education and information (PLEI) in British Columbia. They would like to hear from you about your experience finding and using free legal information - [Participant Survey - January 2025](https://civilresolutionbc.ca/blog/participant-survey-january-2025/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 41 responses to our participant survey in January 2025. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - January 2025](https://civilresolutionbc.ca/blog/crt-key-statistics-january-2025/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - December 2024](https://civilresolutionbc.ca/blog/participant-survey-december-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 39 responses to our participant survey in December 2024. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - December 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-december-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Postal Strike Update: Default Decisions for Disputes Served by the CRT](https://civilresolutionbc.ca/blog/postal-strike-update-default-decisions-for-disputes-served-by-the-crt/) - Members of the Canadian Union of Postal Workers were on strike from Friday, November 15 to Monday, December 16, 2024. As a result, mail sent by Canada Post was not delivered during this period. When the CRT serves a Dispute Notice on an applicant’s behalf (CRT service), it is served by regular mail. The CRT - [Participant Survey - November 2024](https://civilresolutionbc.ca/blog/participant-survey-november-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 36 responses to our participant survey in November 2024. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - November 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-november-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Affected by Canada Post Strike](https://civilresolutionbc.ca/blog/crt-affected-by-canada-post-strike/) - On Friday, November 15, 2024, the Canadian Union of Postal Workers (CUPW) announced a national strike. Canada Post’s operations will be shut down for the duration of the strike. How the strike affects CRT processes While many of the CRT’s processes are completed online or by email, the CRT is affected by the Canada Post - [CRT Key Statistics - October 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-october-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - October 2024](https://civilresolutionbc.ca/blog/participant-survey-october-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 44 responses to our participant survey in October 2024. We’re pleased to report that participant satisfaction remains strong - [CRT Key Statistics - September 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-september-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - September 2024](https://civilresolutionbc.ca/blog/participant-survey-september-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 46 responses to our participant survey in September 2024. We’re pleased to report that participant satisfaction remains strong - [CRT Annual Report 2023-2024](https://civilresolutionbc.ca/blog/crt-annual-report-2023-2024/) - Each year the CRT submits an annual report to the Attorney General who then presents it to the British Columbia Legislature. The CRT’s 2023/2024 Annual Report reviews the following: Operations from April 1, 2023 to March 31, 2024 Preparation for intimate image claims Initiatives for reconciliation with Indigenous peoples Creation of an early resolution team - [CRT Key Statistics - August 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-august-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - August 2024](https://civilresolutionbc.ca/blog/participant-survey-august-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 50 responses to our participant survey in August 2024. We’re pleased to report that participant satisfaction remains strong. - [CRT Key Statistics - July 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-july-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Survey - July 2024](https://civilresolutionbc.ca/blog/participant-survey-july-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 47 responses to our participant survey in July 2024. We’re pleased to report that participant satisfaction remains strong - [CRT Decisions under the Intimate Images Protection Act (IIPA)](https://civilresolutionbc.ca/blog/crt-decisions-under-the-intimate-images-protection-act-iipa/) - The CRT issued its first decision under the Intimate Images Protection Act (IIPA) on Feb 15, 2024. As of June 25, 2024, we have issued 57 decisions. Learn more. - [Participant Survey - June 2024](https://civilresolutionbc.ca/blog/participant-survey-june-2024/) - Results of the CRT’s participant survey in June 2024. We use feedback to improve the CRT’s processes and better serve the public throughout the dispute resolution process. - [CRT Key Statistics - June 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-june-2024/) - Do you like data? We do! Here’s our monthly report of key statistics for all types of CRT claims. - [CRT Key Statistics - May 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-may-2024/) - See the CRT's key statistics for May 2024 for small claims, strata, motor vehicle injury, accident benefits, accident responsibility, societies & co-op association disputes, and intimate image claims. - [Participant Survey - May 2024](https://civilresolutionbc.ca/blog/participant-survey-may-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 39 responses to our participant survey in May 2024. We’re pleased to report that participant satisfaction remains strong - [The CRT Welcomes New Staff and Tribunal Members](https://civilresolutionbc.ca/blog/crt-welcomes-new-staff-and-tribunal-members/) - The CRT’s mandate is to provide dispute resolution services that are fair, accessible, speedy, economical, informal, and flexible. In May and June 2024, we welcomed 10 new case managers and 6 new tribunal members to the CRT, effectively doubling those teams. We are hopeful this will advance the CRT’s commitment to improving timeliness in all - [Participant Survey - February 2024](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-february-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 37 responses to our participant survey in February 2024. We’re pleased to report that participant satisfaction remains strong - [Participant Survey - March 2024](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-march-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 47 responses to our participant survey in March 2024. We’re pleased to report that participant satisfaction remains strong - [Participant Survey - April 2024](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 28 responses to our participant survey in April 2024. We’re pleased to report that participant satisfaction remains strong - [Introducing the CRT’s 2024-2025 Articling Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2024-2025-articling-student/) - The CRT is very excited to welcome Kennedy Pope as our 2024-2025 articling student! Kennedy holds a BA in Sociology from the University of Victoria and a law degree from the Peter A. Allard School of Law. She is excited to bring her experience working in access to justice into her new role at the - [CRT Key Statistics - April 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-april-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Shelley Lopez Appointed CRT Chair](https://civilresolutionbc.ca/blog/shelley-lopez-appointed-crt-chair/) - The CRT is pleased to announce the appointment of our new Chair, Shelley Lopez. Shelley has been the CRT’s Vice Chair, Small Claims since 2017. In 2023, she also took on the work of Vice Chair, Intimate Images. She has been the acting Chair since the position became vacant in December 2023. Since her call - [CRT Key Statistics - March 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-march-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Key Statistics - February 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-february-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Value of Canadian Court Awards in Intimate Image Damages Claims](https://civilresolutionbc.ca/blog/value-of-canadian-court-awards-in-intimate-image-damages-claims/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. The Intimate Images Protection Act (IIPA) came into force on January 29, 2024. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, - [CRT Issues First Intimate Image Protection Order](https://civilresolutionbc.ca/blog/crt-issues-first-intimate-image-protection-order/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. The Intimate Images Protection Act (IIPA) came into force on January 29, 2024. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, - [CRT Key Statistics - December 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-december-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Key Statistics - January 2024](https://civilresolutionbc.ca/blog/crt-key-statistics-january-2024/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - January 2024](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-january-2024/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 37 responses to our participant satisfaction survey in January 2024. We’re pleased to report that participant satisfaction remains - [CRT Annual Report 2022-2023](https://civilresolutionbc.ca/blog/crt-annual-report-2022-2023/) - Each year the CRT submits an annual report to the Attorney General who then presents it to the British Columbia Legislature. The CRT's 2022/2023 Annual Report includes: A review of operations from April 1, 2022 to March 31, 2023 Initiatives regarding outreach to marginalized populations, accessibility, early resolution of claims, and reconciliation with Indigenous peoples - [Participant Satisfaction Survey - December 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-december-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 30 responses to our participant satisfaction survey in December 2023. We’re pleased to report that participant satisfaction remains - [Simmi Sandhu Steps Down as Chair of Civil Resolution Tribunal](https://civilresolutionbc.ca/blog/simmi-sandhu-steps-down-as-chair-of-civil-resolution-tribunal/) - The CRT’s Chair Simmi Sandhu has decided to leave the CRT, and we wish her all the very best. Shelley Lopez is now the CRT’s Acting Chair, as well as being its Vice Chair, Small Claims and Intimate Images. Please see the news release for more information. - [Implementation Update: Intimate Images Protection Claims – December 2023](https://civilresolutionbc.ca/blog/implementation-update-intimate-images-protection-claims-december-2023/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. The Intimate Images Protection Act (IIPA) will be brought into force on January 29, 2024. Under IIPA, the CRT can issue protection orders that require an intimate image be - [Addressing Language Barriers with Multilingual Videos](https://civilresolutionbc.ca/blog/addressing-language-barriers-with-multilingual-videos/) - Inclusivity and accessibility are core values at the CRT. We work hard to ensure the CRT is accessible to everyone in British Columbia regardless of their primary language, level of education, or location. The mandate of the CRT is to provide dispute resolution services in a manner that is accessible, speedy, economical, informal, and flexible, - [CRT Key Statistics - November 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-november-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - November 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-november-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 39 responses to our participant satisfaction survey in November 2023. Satisfaction remains strong in all areas except timely - [Open Public Beta Test - Intimate Images Solution Explorer - November 2023](https://civilresolutionbc.ca/blog/open-public-beta-test-intimate-images-solution-explorer-november-2023/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, and/or removed from a website or social media platform. If a person or - [CRT Key Statistics - October 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-october-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - October 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-october-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 48 responses to our participant satisfaction survey in October 2023. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - September 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-september-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 51 responses to our participant satisfaction survey in September 2023. We’re pleased to report that participant satisfaction remains - [CRT Key Statistics - September 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-september-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Key Statistics - August 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-august-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - August 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-august-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 41 responses to our participant satisfaction survey in August 2023. Satisfaction remains strong in all areas except timely - [Implementation Update: Intimate Images Protection Claims - August 2023](https://civilresolutionbc.ca/blog/implementation-update-intimate-images-protection-claims-august-2023/) - The Intimate Images Protection Act (IIPA), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. Under IIPA, the CRT can issue protection orders that require an intimate image be deleted, de-indexed, and/or removed from a website or social media platform. If a person or - [CRT Key Statistics - July 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-july-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - July 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-july-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 31 responses to our participant satisfaction survey in July 2023. Satisfaction remains strong in all areas except timely - [CRT Key Statistics - June 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-june-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - June 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-june-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 27 responses to our participant satisfaction survey in June 2023. We’re pleased to report that participant satisfaction remains - [National Indigenous Peoples Day 2023](https://civilresolutionbc.ca/blog/national-indigenous-peoples-day-2023/) - June is National Indigenous History Month, and June 21 is National Indigenous Peoples Day. As we recognize and celebrate the richness and diversity of First Nations, Inuit, and Métis history and culture, this is a good opportunity to update what the CRT is doing to further our commitment to reconciliation. In March 2021, the CRT - [Message from the Chair: The CRT and Intimate Images Protection](https://civilresolutionbc.ca/blog/crt-and-intimate-images-protection/) - by Simmi K. Sandhu, Chair The Intimate Images Protection Act (Act), passed in March 2023, gives the Civil Resolution Tribunal (CRT) jurisdiction to resolve claims about non-consensual sharing of intimate images. These claims will relate to the sharing or online distribution of nude, near-nude, or sexual pictures or videos without the consent of those in - [My Articling Experience at the CRT](https://civilresolutionbc.ca/blog/jocelyn-molnar-my-articling-experience-at-the-crt/) - by Jocelyn Molnar I am a recent graduate of the Peter A. Allard School of Law at UBC. This past year, I worked as an articling student with the CRT. I had a unique articling experience at the CRT. Unlike working in a private firm with many different clients, I had one client: the CRT! - [Participant Satisfaction Survey - May 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-may-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 33 responses to our participant satisfaction survey in May 2023. We’re pleased to report that participant satisfaction remains - [CRT Key Statistics - May 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-may-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Key Statistics - April 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-april-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Key Statistics - March 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-march-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - April 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 43 responses to our participant satisfaction survey in April 2023. Satisfaction remains strong in all areas except timely - [Participant Satisfaction Survey - March 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-march-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 39 responses to our participant satisfaction survey in March 2023. Satisfaction remains strong in all areas except timely - [Participant Satisfaction Survey - May 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-may-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 47 responses to our satisfaction survey in May 2022. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - February 2023](https://civilresolutionbc.ca/blog/survey-feb-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 32 responses to our participant satisfaction survey in February 2023. Satisfaction remains strong in all areas except timely - [CRT Key Statistics - February 2023](https://civilresolutionbc.ca/blog/stats-feb-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - January 2023](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-january-2023/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 42 responses to our participant satisfaction survey in January 2023. We’re pleased to report that participant satisfaction remains - [CRT Key Statistics - January 2023](https://civilresolutionbc.ca/blog/crt-key-statistics-january-2023/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - December 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-december-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 27 responses to our participant satisfaction survey in December 2022. Satisfaction remains strong in all areas except timely - [CRT Key Statistics - December 2022](https://civilresolutionbc.ca/blog/crt-key-statistics-december-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Update on the CRT’s Jurisdiction over Motor Vehicle Injury Disputes](https://civilresolutionbc.ca/blog/update-on-the-crts-jurisdiction-over-motor-vehicle-injury-disputes/) - On December 22, 2022, the Supreme Court of Canada declined to hear an appeal of a decision from the BC Court of Appeal about the constitutionality of certain sections of the CRT’s vehicle accident claims jurisdiction. This means that for motor vehicle accidents that happened on or after April 1, 2019 the CRT has exclusive - [CRT Key Statistics - November 2022](https://civilresolutionbc.ca/blog/crt-key-statistics-november-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - November 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-november-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 30 responses to our participant satisfaction survey in November 2022. We're pleased to report that participant satisfaction remains - [CRT Key Statistics - October 2022](https://civilresolutionbc.ca/blog/crt-key-statistics-october-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - October 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-october-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 33 responses to our participant satisfaction survey in October 2022. We're pleased to report that participant satisfaction remains - [2021-2022 Annual Report](https://civilresolutionbc.ca/blog/2021-2022-annual-report/) - Each year the Civil Resolution Tribunal produces an Annual Report with highlights of the year, statistics, and other information. The report for the fiscal year of April 1, 2021 to March 31, 2022 includes: Our purpose and mandate An update on the actions completed in the CRT’s Reconcili(action) Plan 2021–2024 Amendments to the Civil Resolution - [CRT Key Statistics - September 2022](https://civilresolutionbc.ca/blog/crt-key-statistics-september-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - September 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-september-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 27 responses to our participant satisfaction survey in September 2022. Satisfaction remains strong in all areas except timely - [CRT Key Statistics - August 2022](https://civilresolutionbc.ca/blog/crt-key-statistics-august-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - August 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-august-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 34 responses to our satisfaction survey in August 2022. We’re pleased to report that participant satisfaction remains strong. - [Implementation Wrap-Up: Accident Responsibility - September 2022](https://civilresolutionbc.ca/blog/implementation-wrap-up-accident-responsibility-september-2022/) - As of September 1, 2022, if you don’t agree with ICBC’s assessment about responsibility for a motor vehicle accident, you may be able to ask the CRT to decide responsibility. We worked hard to prepare for this new area of CRT jurisdiction. We reported on our progress in a previous blog post, which highlighted aspects - [Participant Satisfaction Survey - July 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-july-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the results every month on this blog. We had 28 responses to our satisfaction survey in July 2022. We’re pleased to report that participant satisfaction remains strong. - [BC General Employees' Union (BCGEU) Strike May Affect the CRT](https://civilresolutionbc.ca/blog/bcgeu-strike-may-affect-the-crt/) - Many CRT staff are members of the BC General Employees' Union (BCGEU), which is currently negotiating their collective agreement. The BCGEU has given notice of strike action which begins on August 15, 2022. We don’t know when or if the CRT will be affected by a strike action, but if we are affected, we won't - [CRT Key Statistics - July 2022](https://civilresolutionbc.ca/blog/crt-key-statistics-july-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Introducing the CRT's 2022-2023 Articling Student](https://civilresolutionbc.ca/blog/introducing-the-crt-2022-2023-articling-student/) - Jocelyn Molnar joined the CRT in May 2022 as an articling student and has spent the past 3 months completing the Professional Legal Training Course. She will be working with the CRT for a year to fulfill the requirements to become a lawyer. Jocelyn received her Diploma of Classical Music from Capilano University in 2014, - [Open Public Beta Test - Accident Responsibility Solution Explorer - August 2022](https://civilresolutionbc.ca/blog/open-public-beta-test-accident-responsibility-solution-explorer-august-2022/) - As of September 1, 2022, if you don’t agree with ICBC’s assessment about responsibility for a vehicle accident, you may be able to ask the CRT to decide responsibility. Open Public Beta Test Available Now! We rely on feedback to help us improve. In preparation for our September 1 launch, we invite you to test - [Implementation Update: Vehicle Accident Responsibility Claims](https://civilresolutionbc.ca/blog/implementation-update-vehicle-accident-responsibility-claims/) - Earlier this year, the BC Government amended the Civil Resolution Tribunal Act to give the CRT jurisdiction to decide claims about ICBC’s assessment of a person's responsibility for a vehicle accident. These amendments will be effective on September 1, 2022. We’re working hard to prepare for this expanded area of CRT jurisdiction. We’ll be reporting - [Statistics Snapshot - June 2022](https://civilresolutionbc.ca/blog/statistics-snapshot-june-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - June 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-june-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 35 responses to our satisfaction survey in June 2022. We’re pleased to report that participant satisfaction remains - [Changes to the Notice of Objection Process](https://civilresolutionbc.ca/blog/changes-to-the-notice-of-objection-process/) - Earlier this year, the BC Government amended the Civil Resolution Tribunal Act to remove the Notice of Objection process. These amendments are effective July 1, 2022. What is the Notice of Objection process? The Notice of Objection process is only for small claims final decisions. It’s an option if a participant disagrees with the decision - [Reconcili(action): What is Meaningful Consultation?](https://civilresolutionbc.ca/blog/reconciliaction-what-is-meaningful-consultation/) - In March 2021, the CRT released its Reconcili(action) Plan. This document sets out the CRT’s commitment to implementing specific, measurable, and timely actions toward reconciliation with Indigenous peoples. From May to August 2021 the CRT’s Indigenous summer law student, Beth Fox, focused on helping the CRT take action on two commitments in the Plan: 13. - [Simmi K. Sandhu Appointed CRT Chair](https://civilresolutionbc.ca/blog/simmi-k-sandhu-appointed-crt-chair/) - The CRT is pleased to announce the appointment of our new Chair, Simmi K. Sandhu. Simmi is currently the Chair of the Property Assessment Appeal Board (PAAB). In 2018, she was appointed by the General Assembly of the United Nations as Judge of the United Nations Appeals Tribunal. She was previously Vice Chair at PAAB - [Statistics Snapshot - May 2022](https://civilresolutionbc.ca/blog/statistics-snapshot-may-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Reconcili(action): Are There Opportunities to Include Indigenous Legal Principles in the CRT’s Dispute Resolution Process?](https://civilresolutionbc.ca/blog/opportunities-to-include-indigenous-legal-principles-in-dispute-resolution-process/) - In March 2021, the CRT released its Reconcili(action) Plan. This document sets out the CRT’s commitment to implementing specific, measurable, and timely actions toward reconciliation with Indigenous peoples. From May to August 2021 the CRT’s Indigenous summer law student, Beth Fox, focused on helping the CRT take action on two commitments in the Plan: 13. - [Court of Appeal Decision on the CRT’s Jurisdiction over Motor Vehicle Injury (MVI) Disputes](https://civilresolutionbc.ca/blog/court-of-appeal-decision-on-the-crts-jurisdiction-over-motor-vehicle-injury-mvi-disputes/) - On May 12, 2022 the BC Court of Appeal made a decision about the constitutionality of certain sections of the CRT’s motor vehicle injury (MVI) jurisdiction. The Court of Appeal overturned a BC Supreme Court decision from March 2021. The Supreme Court had found that the CRT’s jurisdiction in sections 133(1)(b) and (c) of the - [Reconcili(action): What is Indigenous Law?](https://civilresolutionbc.ca/blog/what-is-indigenous-law/) - In March 2021, the CRT released its Reconcili(action) Plan. This document sets out the CRT’s commitment to implementing specific, measurable, and timely actions toward reconciliation with Indigenous peoples. From May to August 2021 the CRT’s Indigenous summer law student, Beth Fox, focused on helping the CRT take action on two commitments in the Plan: 13. - [Searching CRT Decisions: New, Noteworthy, and Notifications](https://civilresolutionbc.ca/blog/searching-crt-decisions-new-noteworthy-and-notifications/) - The CRT publishes all its default and final decisions. This is required by the Civil Resolution Tribunal Act, and it also helps people better understand how the CRT decides disputes. Decisions are available on the Decisions page of our website. Anyone can search for and read CRT decisions. Browsing and searching The search engine - [New CRT Rules Effective January 1, 2020](https://civilresolutionbc.ca/blog/new-crt-rules-effective-january-1-2020/) - By Lauryn Kerr, CRT Legal Counsel On January 1, 2020, the CRT’s rules will be updated. We're always listening to feedback from CRT staff, members, parties, representatives, and the public, in order to develop and improve our CRT Rules. This is just one way that we're committed to giving British Columbians a modern and convenient - [My Indigenous Law Summer Student Experience at the CRT](https://civilresolutionbc.ca/blog/my-indigenous-law-summer-student-experience-by-kaitlyn-hait/) - Taanishi, Kaitlyn Hait dishinihkaashoon! Hello, my name is Kaitlyn Hait! I am a proud member of Métis Nation BC and the Métis Kelowna Association. I’m going into my third year in the JD/JID Common Law and Indigenous Legal Orders Law Degree at UVIC. This summer, I worked at the CRT in the position of Indigenous - [Introducing the CRT Navigator](https://civilresolutionbc.ca/blog/introducing-the-crt-navigator/) - Hello. My name is Claire Leckie. I am excited to be the CRT’s first Navigator! I gratefully and respectfully acknowledge that my home and work spans across the traditional territories of 198 First Nations and 38 Métis chartered communities in British Columbia. I have been working with the CRT for over two years and am - [Implementation Wrap-Up: Enhanced Accident Benefits – May 2021](https://civilresolutionbc.ca/blog/implementation-wrap-up-enhanced-accident-benefits-may-2021/) - As of May 1, 2021, most disputes about injuries from vehicle accidents now come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launched on May 1, 2021, people are compensated for their injuries according to amounts and categories set by regulation - [CRT Statistics Snapshot - May 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-may-2021/) - Do you like data? We do! Here's our monthly report of key statistics. The first table is our monthly report of key statistics. We have added a column to reflect our new jurisdiction over Enhanced Accident Benefit Disputes, as of May 1, 2021. The second table is an update on MVI disputes affected by the - [The CRT’s Commitment to LGBTQ+ Inclusion](https://civilresolutionbc.ca/blog/the-crts-commitment-to-lgbtq-inclusion/) - Since 2017, the CRT has included optional questions during the intake process, asking about participants’ pronouns and chosen names, to ensure participants are addressed respectfully throughout the CRT process. We’ve also made sure to use gender inclusive language in CRT communications, including tribunal decisions. We are proud that the CRT was the first tribunal or - [Public Consultation - Solution Explorer Content - August 2021](https://civilresolutionbc.ca/blog/public-consultation-solution-explorer-content-august-2021/) - The Solution Explorer is the first step in the CRT process. It asks you a series of questions to help classify your dispute. It gives you free legal information, self-help tools, and options for what you can do about your dispute. If you can’t resolve your dispute on your own, then the Solution Explorer takes - [Open Public Beta Test - Strata Solution Explorer - November 2021](https://civilresolutionbc.ca/blog/open-public-beta-test-strata-solution-explorer-november-2021/) - Update: This beta test has been extended. It now runs until December 7, 2021 at 11:59pm PST. The Solution Explorer is the first step in the CRT process. It asks you a series of questions to help classify your dispute. It gives you free legal information, self-help tools, and options for what you can do - [Open Public Beta Test - Solution Explorer - Motor Vehicle Accidents](https://civilresolutionbc.ca/blog/open-public-beta-test-solution-explorer-motor-vehicle-accidents/) - On April 1, 2019 the CRT will start resolving many motor vehicle accident disputes in British Columbia. This includes disputes about accident benefits, disputes about damages and fault up to $50,000, and determining whether an injury is a “minor injury”. Open Public Beta Test Available Now! We rely on feedback to help us improve. - [Open Public Beta Test - Solution Explorer - Societies and Cooperatives](https://civilresolutionbc.ca/blog/open-public-beta-test-solution-explorer-societies-and-cooperatives/) - On June 1, 2019 the CRT expects to start resolving many societies and cooperative association disputes in British Columbia. Open Public Beta Test Available Now! We rely on feedback to help us improve. In preparation for launch on June 1, we invite you to beta test our new Solution Explorer content for societies and - [Open Public Beta Test - Solution Explorer - Vehicle Accidents After May 1, 2021](https://civilresolutionbc.ca/blog/open-public-beta-test-solution-explorer-vehicle-accidents-after-may-1-2021/) - Starting May 1, 2021, most disputes about injuries from motor vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident benefits and compensation. Open Public Beta Test Available Now! We rely on feedback to help us improve. In preparation for our May 1 launch, we - [CRT Statistics Snapshot - December 2018](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-december-2018/) - Here's our monthly statistics report! If there’s information you would like to see added to our monthly reports, please contact us, and we will do our best to include them. [table id=23 /] (click to view) (click to view) From these totals, in December 2018: (click to view) - [Participant Satisfaction Survey - April to December 2018](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-december-2018/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. As of December 2018, we're pleased to report that participant satisfaction remains strong: 75% are likely to recommend the - [Continuous Improvement Update - January 2019](https://civilresolutionbc.ca/blog/continuous-improvement-update-january-2019/) - By Tanja Rosteck, CRT User Experience Lead Our latest Continuous Improvement update focuses on our new intake application. We’ve developed an easier way for you to make a claim with the CRT. Extensive user testing was done to ensure our new application forms are easy to understand and use. This post shares some highlights of - [Participant Satisfaction Survey - January 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-january-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We're pleased to report that participant satisfaction remained strong in January 2019: 75% are likely to recommend the CRT - [2018: How is the CRT Implementing MVA Personal Injury Disputes?](https://civilresolutionbc.ca/blog/crt-implementing-mva-personal-injury-disputes/) - Next April, the CRT will start resolving many motor vehicle accident (MVA) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and liability up to $50,000. Soon we’ll also handle most disputes under the Societies Act and the - [2018: Accident Claims & Minor Injuries Jurisdiction](https://civilresolutionbc.ca/blog/accident-claims-minor-injuries/) - By Lauryn Kerr, CRT Legal Counsel [This post updated on April 15, 2020] On April 1, 2019 the CRT will have expanded jurisdiction over certain motor vehicle accident claims. We wrote about this in an earlier blog post when the Province of BC introduced changes to the Civil Resolution Tribunal Act. We’re working hard to - [Participant Satisfaction Survey - April to November 2018](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-november-2018/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We're pleased to report that participant satisfaction remains strong: 75% indicated they are likely to recommend the CRT to - [2017: How CRT Staff Drive Continuous Improvement](https://civilresolutionbc.ca/blog/crt-staff-drive-continuous-improvement/) - The Civil Resolution Tribunal uses LEAN principles to make our dispute resolution processes as accessible, efficient, and convenient as possible for the public. The following is an edited version of an article by Margaret Gibbs, LEAN Lead with the BC Ministry of Justice. It is reprinted with the author’s permission. The Civil Resolution Tribunal (CRT) is Canada’s first - [2017: Some Things in Life Shouldn’t Be Hard…](https://civilresolutionbc.ca/blog/things-in-life-shouldnt-be-hard/) - We’ve made posters, rack cards, and wallet cards to let people know that the CRT will be serving up something new for small claims starting June 1, 2017. We’ll be sending these out to community organizations in the coming weeks. If your community organization would like to help us spread the word, we would be happy - [2017: Happy First Birthday, Strata Solution Explorer!](https://civilresolutionbc.ca/blog/happy-first-birthday-strata-solution-explorer/) - By Tanja Rosteck, Solution Explorer Content Strategist In the strata Solution Explorer's first full year, a total of 7537 visitors started an exploration. That's a lot of British Columbians helped! To celebrate, we'd like to tell you what we're doing to make Canada’s first online tribunal even better. Every organization says "We value your feedback." - [CRT Statistics Snapshot: July 2018](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-july-2018/) - Do you like data? So do we! We’re starting a new monthly blog series with an update on our key statistics. We’ll be adding to our reports over time as we develop more detailed analytics. If there’s information you would like to see added to our monthly reports, please contact us, and we will do - [CRT Statistics Snapshot: August 2018](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-august-2018/) - Here's our monthly report for August 2018. If there’s information you would like to see added to our monthly reports, please contact us, and we will do our best to include them! The CRT received 510 new disputes last month, higher than the average of 488 cases/month since April. However, we closed 623 disputes last - [CRT Statistics Snapshot: September 2018](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-september-2018/) - Here's our monthly statistics report! If there’s information you would like to see added to our monthly reports, please contact us, and we will do our best to include them. We received 420 new disputes last month (2,860 fiscal year-to-date), lower than the average of 478 cases/month since April. We completed 426 disputes during the - [Participant Satisfaction Survey - April to September 2018](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-september-2018/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public and we have begun to report the cumulative results every month on this blog. The participant satisfaction survey results remain strong, with 77% indicating they are likely to recommend - [MVI Personal Injury Dispute Implementation – February Update](https://civilresolutionbc.ca/blog/mva-personal-injury-dispute-implementation-february-update/) - On April 1, 2019, the CRT will start resolving many motor vehicle accident (MVI) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. We’re working hard to implement these new areas of jurisdiction, - [Participant Satisfaction Survey - February 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-february-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had fewer than normal survey responses in February, but participant satisfaction remained strong: 65% are likely to recommend - [Open Public Beta Test – New CRT Website – March 2022](https://civilresolutionbc.ca/blog/open-public-beta-test-new-crt-website-march-2022/) - As mentioned in our last Continuous Improvement update, we’ve been developing a completely redesigned website. The new site aims to make it easier to find information, learn the CRT process and your next steps, get started on making or responding to a claim, and more. Open Public Beta Test Available Now! We rely on feedback - [Changes to the CRT’s jurisdiction over motor vehicle injury (MVI) disputes](https://civilresolutionbc.ca/blog/changes-to-the-crts-jurisdiction-over-motor-vehicle-injury-mvi-disputes/) - [Updated on March 11, 2021] On March 2, 2021 the BC Supreme Court decided that sections 133(1)(b) and (c) of the Civil Resolution Tribunal Act are unconstitutional and no longer in effect. These sections involve part of the CRT’s jurisdiction over motor vehicle injury (MVI) disputes. This means that for motor vehicle accidents that happened - [Reconciliation with Indigenous Peoples](https://civilresolutionbc.ca/blog/reconciliation-with-indigenous-peoples/) - by Kaitlyn Hait, CRT Indigenous Law Summer Student Taanishi, Kaitlyn Hait dishinihkaashoon! Hello, my name is Kaitlyn Hait! I am a proud member of Métis Nation BC and the Métis Kelowna Association. I’m going into my third year in the JD/JID Common Law and Indigenous Legal Orders Law Degree at UVIC. This summer, I am - [Guest Post: CRT User Experience Study](https://civilresolutionbc.ca/blog/guest-post-crt-user-experience-study/) - Guest Post by Sarah Ewart, Research Assistant at the CRT User Experience Study Independent Researchers Looking to Talk to People About Their Experiences Using the CRT A team of independent, academic researchers, based at Thompson Rivers University and led by Katie Sykes (Associate Professor, Faculty of Law) are looking to discover if – and - [MVA Personal Injury Dispute Implementation – November Update](https://civilresolutionbc.ca/blog/mva-personal-injury-dispute-implementation-november-update/) - Next April, the CRT will start resolving many motor vehicle accident (MVA) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. Soon we’ll also handle most disputes under the Societies Act and the Cooperative - [CRT Accepting Small Claims as of 8:30 AM on June 1, 2017](https://civilresolutionbc.ca/blog/crt-accepting-small-claims-june-1-2017-830/) - This Thursday, June 1, 2017, the Civil Resolution Tribunal will begin accepting small claims disputes $5,000 and under. People will be able to submit an application online for dispute resolution starting at 8:30 am on Thursday. Here are some other things you should know. Start with the small claims Solution Explorer to access the online application - [Participant Satisfaction Survey - April 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 44 responses to our satisfaction survey in April 2022. We’re pleased to report that participant satisfaction remains - [Statistics Snapshot - April 2022](https://civilresolutionbc.ca/blog/statistics-snapshot-april-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Statistics Snapshot - March 2022](https://civilresolutionbc.ca/blog/statistics-snapshot-march-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - March 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-march-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 55 responses to our satisfaction survey in March 2022. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - September 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-september-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 37 responses to our satisfaction survey in September 2021. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - October 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-october-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 49 responses to our satisfaction survey in October 2021. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - November 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-november-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report anonymous, aggregate results every month on this blog. We had 45 responses to our satisfaction survey in November 2021. We’re pleased to report that participant satisfaction remains - [Solution Explorer Updates – December 2021](https://civilresolutionbc.ca/blog/solution_explorer_updates_december_2021/) - The CRT’s Solution Explorer continues to improve! On December 16, 2021, we launched updates to 2 Solution Explorer areas: Strata Owners and Tenants Vehicle Accidents On or After May 1, 2021 Our Solution Explorer offers free legal information and self-help tools, like communication templates. If you want to make a CRT claim, choose “Make - [Participant Satisfaction Survey - December 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-december-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report anonymous, aggregate results every month on this blog. We had 55 responses to our satisfaction survey in December 2021. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - January 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-january-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report anonymous, aggregate results every month on this blog. We had 56 responses to our satisfaction survey in January 2022. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - February 2022](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-february-2022/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 58 responses to our satisfaction survey in February 2022. We’re pleased to report that participant satisfaction remains - [Solution Explorer Updates – March 2022](https://civilresolutionbc.ca/blog/solution-explorer-updates-march-2022/) - The CRT’s Solution Explorer continues to improve! On March 17, 2022, we launched updates to a Solution Explorer area: Loans and Money Lending Our Solution Explorer offers free legal information and self-help tools, like communication templates. If you want to make a CRT claim, choose “Make a claim with the CRT” when the Solution Explorer - [Statistics Snapshot - February 2022](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-february-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [BC Government Proposes Amendments to the Civil Resolution Tribunal Act](https://civilresolutionbc.ca/blog/bc-government-proposes-amendments-to-the-civil-resolution-tribunal-act/) - On March 2, 2022, amendments to the Civil Resolution Tribunal Act (CRTA) were introduced in the legislature. These amendments are in Bill 9 – Attorney General Statutes Amendment Act, 2022. The CRT is an independent administrative tribunal, created under the CRTA. The Legislature is responsible for enacting and amending the CRTA. CRT tribunal members apply - [Richard Rogers Appointed CRT Acting Chair](https://civilresolutionbc.ca/blog/richard-rogers-appointed-crt-acting-chair/) - By Richard Rogers After nearly 8 years as Chair of the CRT, Shannon Salter has moved on to her new role as BC’s Deputy Attorney General. I’ve been appointed as CRT acting Chair for the next few months, until a new Chair can be appointed. Shannon and I began working together in 2014 when she - [Statistics Snapshot - December 2021](https://civilresolutionbc.ca/blog/statistics-snapshot-december-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Statistics Snapshot - January 2022](https://civilresolutionbc.ca/blog/statistics-snapshot-january-2022/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Statistics Snapshot - November 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-november-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - April 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 53 responses to our satisfaction survey in April 2021. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - May 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-may-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 59 responses to our satisfaction survey in May 2021. We’re pleased to report that participant satisfaction remains - [Continuous Improvement Update: June 2021](https://civilresolutionbc.ca/blog/continuous-improvement-update-june-2021/) - Solution Explorer Look & Feel In early July, we’ll be updating the “look and feel” of the Solution Explorer. It will have a cleaner look that puts the focus on our legal information. It also has accessibility improvements for screen readers, keyboard navigation, and other assistive technologies. We’ve redesigned the introduction (Terms of Service) page - [Participant Satisfaction Survey - June 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-june-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 52 responses to our satisfaction survey in June 2021. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - June 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-june-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [2020-2021 Annual Report](https://civilresolutionbc.ca/blog/2020-2021-annual-report/) - Each year the Civil Resolution Tribunal produces an Annual Report with highlights of the year, statistics, and other information. The report for the fiscal year of April 1, 2020 to March 31, 2021 includes: Our purpose and mandate The CRT’s Reconcili(action) Plan 2021–2024, and an update on the actions completed User experience and accessibility review - [2017: Small Claims: Coming Soon to the CRT](https://civilresolutionbc.ca/blog/small-claims-coming-soon-crt/) - It’s been almost 5 months since the Civil Resolution Tribunal (CRT) began accepting strata property disputes. We wanted to pause for a moment to give you an update on how things are going, and where we’re planning to go from here. Since we opened our doors, well over 3500 people have used the Solution Explorer - [2017: Try the Solution Explorer for Small Claims](https://civilresolutionbc.ca/blog/try-solution-explorer-small-claims/) - The Solution Explorer is taking another big step forward. It’s now available to beta test for small claims problems. We’re calling it ‘beta’ because it’s still in development. With your help, we’ll continue to test and improve the small claims Solution Explorer for just a little while longer. We want the Solution Explorer to work for - [2017: CRT Small Claims Rules Consultation](https://civilresolutionbc.ca/blog/crt-small-claims-rules-consultation/) - In the near future, the CRT will begin resolving low-value small claims disputes. This change will give British Columbians a modern and convenient way to access justice. To prepare for this change, we’re drafting changes to the CRT Rules so they’ll work for small claims disputes. The newly drafted rules are ready to share with - [2017: How the CRT is Improving Access to Justice](https://civilresolutionbc.ca/blog/crt-improving-access-justice/) - When the CRT was first proposed, the intention was to improve access to justice in BC, as getting a strata matter heard by the BC Supreme Court is a lengthy and expensive process. Some of the initial objections to the CRT, as an online tribunal, were the chance we might inadvertently decrease access to justice - [2017: Going the Extra Mile for CRT Participants](https://civilresolutionbc.ca/blog/going-extra-mile-crt-participants/) - The CRT is intended to improve access to justice for people with strata property disputes and, soon, small claims. While much of the focus has been on developing technology that is easy to use and available 24/7, our employees are also a big part of enhancing access. The CRT recognizes that not everyone has equal - [Small Claims under $5,000 Coming to the CRT on June 1, 2017](https://civilresolutionbc.ca/blog/small-claims-5000-coming-crt-june-1-2017/) - On June 1, 2017, the Civil Resolution Tribunal will begin resolving small claims disputes under $5,000. Small claims disputes about contracts, debts, personal injury, personal property, and consumer issues will be resolved through the online tribunal. Participants in a dispute can already resolve strata property (condominium) disputes through the CRT on their smartphones, laptops and tablets 24/7, - [2017: Mediate BC to Provide Contract Facilitation Services](https://civilresolutionbc.ca/blog/mediate-bc-provide-contract-facilitators/) - Since opening in July 2016, the CRT has received about 380 strata property disputes. To move those disputes through the dispute resolution process, we have recently welcomed a number of full time facilitators to the CRT team! Facilitators help the parties to resolve their disputes by agreement. When people can’t agree, the facilitator also helps - [2017: New CRT Rules](https://civilresolutionbc.ca/blog/new-crt-rules/) - A few months ago, we asked for your feedback on some new draft rules for the small claims disputes we’ll start accepting on June 1, 2017. You also gave us feedback on our rules generally, and we collected overall feedback from our staff, tribunal members, and participants about areas where our rules could be improved. - [2017: New CRT Online Tools](https://civilresolutionbc.ca/blog/new-crt-online-tools/) - As part of our commitment to co-design the CRT with the public, we are developing and implementing CRT technology in stages. This lets us test features first with participants who might have barriers to accessing justice, and then with the public generally. We make a lot of changes based on this feedback. We’re excited to let - [Get In-Person Help at Service BC](https://civilresolutionbc.ca/blog/get-person-help-service-bc/) - The CRT is built around the needs of the public, including people who cannot use a computer or access the internet. That's why we offer mail and telephone services in addition to online ones. Now, people can also get in-person assistance with CRT services through Service BC. Service BC provides front line support for many of the hundreds - [2017: Call for Feedback From Community & Legal Advocates](https://civilresolutionbc.ca/blog/call-feedback-community-legal-advocates/) - Our goal is to make the CRT as accessible as possible. That's why our priority is making sure that any new CRT features, forms, or resources make things easier for those who have difficulty accessing our justice system. We’ve sometimes had limited uptake in testing directly with people with barriers, and we’re working on better - [2017: Call for Applications: Full and Part-time CRT Tribunal Members](https://civilresolutionbc.ca/blog/call-applications-full-part-time-crt-tribunal-members/) - The Province of British Columbia will be appointing a full-time tribunal member and a number of per diem (part-time) tribunal members to the CRT in the near future. Please take a look at the notices of position below and share with people you think would make excellent, access-to-justice minded tribunal members. The application deadline is - [Solution Explorer Quarterly Update: 2017 Q3](https://civilresolutionbc.ca/blog/solution-explorer-quarterly-update-2017-q3/) - by Tanja Rosteck, Solution Explorer Content Strategist In my last blog post, I introduced our Continuous Improvement strategy and how we use your feedback to make the Solution Explorer even better. I'm pleased to report that we just finished a Continuous Improvement cycle for the Strata Solution Explorer. We made some content changes based on - [Solution Explorer Quarterly Update: 2017 Q4](https://civilresolutionbc.ca/blog/solution-explorer-quarterly-update-2017-q4/) - by Tanja Rosteck, Solution Explorer Content Strategist In a recent blog post, I introduced our Continuous Improvement strategy and how we use your feedback to make the Solution Explorer even better. I'm pleased to report that we just finished our first Continuous Improvement cycle for the Small Claims Solution Explorer. We made some content changes - [2018: The Solution Explorer is Growing!](https://civilresolutionbc.ca/blog/solution-explorer-growing/) - We’re excited to tell you about the work we’re doing with law students to keep making the Solution Explorer better for British Columbians. We’ve written before about our Continuous Improvement strategy for the Solution Explorer. We keep a list of different topics you’ve told us you’d like to see us cover in more detail. Part - [2018: CRT To Resolve Certain Motor Vehicle Accident Claims](https://civilresolutionbc.ca/blog/crt-resolve-certain-motor-vehicle-accident-claims/) - The Province of British Columbia announced this morning that disputes over certain motor vehicle injury claims, including the classification of an injury, will be adjudicated by B.C.’s Civil Resolution Tribunal (CRT). The CRT’s jurisdiction over these claims is expected to take effect in April 2019. The CRT is an independent administrative tribunal that already adjudicates - [Solution Explorer Quarterly Update: 2018 Q1](https://civilresolutionbc.ca/blog/solution-explorer-quarterly-update-2018-q1/) - by Tanja Rosteck, Solution Explorer Content Strategist I’m pleased to report we just finished our first Continuous Improvement cycle for 2018! It’s for the Strata Solution Explorer. We made some content changes based on your feedback. The changes were loaded into the site on March 29, 2018. Here’s an overview of what’s changed: In our - [2018: Information Sessions for Community Groups](https://civilresolutionbc.ca/blog/information-sessions-community-groups/) - The Civil Resolution Tribunal (CRT) will begin resolving certain motor vehicle personal injury disputes beginning on April 1, 2019. We’re working hard to get ready for this new area of jurisdiction, including by developing new Solution Explorer legal information and tools, drafting CRT rules, creating new processes, and hiring new staff, among other things. The - [2018: Province of BC Expands Civil Resolution Tribunal's Jurisdiction](https://civilresolutionbc.ca/blog/province-bc-expands-civil-resolution-tribunals-jurisdiction/) - The Civil Resolution Tribunal (CRT) currently hears strata property (condominium) disputes of any amount and small claims disputes $5,000 and under. The CRT is Canada's first online tribunal, and encourages collaborative dispute resolution and makes binding decisions when people can't agree. On April 23, 2018, the Government of British Columbia introduced changes to the Civil - [Solution Explorer Quarterly Update: 2018 Q2](https://civilresolutionbc.ca/blog/solution-explorer-quarterly-update-2018-q2/) - by Tanja Rosteck, Solution Explorer Content Strategist We’ve just finished our second Continuous Improvement cycle for 2018! It’s for the Small Claims Solution Explorer. My last quarterly update hinted at some new content areas coming soon. I’m excited to report that on June 29, 2018 we added: Construction and Renovations: new content for contractors - [2018: Online Tribunal Decision Plan](https://civilresolutionbc.ca/blog/online-tribunal-decision-plan/) - As Canada’s first online tribunal, the Civil Resolution Tribunal has been resolving disputes online since 2016. As part of the CRT’s commitment to continuous improvement, parties to CRT disputes can now complete the Tribunal Decision Plan (TDP) online as well. TDP preparation is the last step in the CRT’s dispute resolution process when parties are - [Expert Evidence and Expenses in MVA Personal Injury Disputes](https://civilresolutionbc.ca/blog/expert-evidence-and-expenses-in-mva-personal-injury-disputes/) - By Lauryn Kerr, CRT Legal Counsel On April 1, 2019 the CRT will have expanded jurisdiction over certain motor vehicle accident claims. We wrote about this in our blog post last week. The CRT currently has jurisdiction over small claims and strata disputes. The changes to our legislation will expand the CRT’s scope to include - [CRT Statistics Snapshot: October 2018](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-september-2018-2/) - Here's our monthly statistics report! If there’s information you would like to see added to our monthly reports, please contact us, and we will do our best to include them. We received 485 new disputes last month, very close to the average of 478 new disputes per month since April 2018. We completed an very - [CRT Statistics Snapshot: November 2018](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-november-2018/) - Here's our monthly statistics report! If there’s information you would like to see added to our monthly reports, please contact us, and we will do our best to include them. We received 387 new disputes in November (342 small claims and 45 strata), well below the average of 467 cases per month since April 2018. - [The CRT's Legislation is Changing](https://civilresolutionbc.ca/blog/the-crts-legislation-is-changing/) - By Lauryn Kerr, CRT Legal Counsel [This post was updated on February 20, 2019.] The Civil Resolution Tribunal Act establishes the CRT and sets out its jurisdiction to resolve strata property and small claims disputes. In spring of 2018, the BC government passed Bill 22 to amend the Civil Resolution Tribunal Act. Some provisions from - [MVA Personal Injury Dispute Implementation – December / January Update](https://civilresolutionbc.ca/blog/mva-personal-injury-dispute-implementation-december-update/) - On April 1, 2019, the CRT will start resolving many motor vehicle accident (MVA) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. We’re working hard to implement these new areas of jurisdiction, - [CRT Rules Consultation](https://civilresolutionbc.ca/blog/crt-rules-consultation/) - By Lauryn Kerr, CRT Legal Counsel On April 1, 2019 the CRT will begin resolving motor vehicle injury disputes. This change will give British Columbians a modern and convenient way to access justice. To prepare for this change, we’re updating the CRT Rules. The newly drafted rules are ready to share with you. We’d like - [CRT Statistics Snapshot - January 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-january-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [CRT Statistics Snapshot - February 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-february-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [CRT Rules Effective April 1, 2019](https://civilresolutionbc.ca/blog/crt-rules-effective-april-1-2019/) - By Lauryn Kerr, CRT Legal Counsel On April 1, 2019, the CRT will start resolving many motor vehicle accident (MVI) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. This change will give - [MVI Personal Injury Dispute Implementation – March Update](https://civilresolutionbc.ca/blog/mva-personal-injury-dispute-implementation-march-update/) - On April 1, 2019 -- which is almost here! -- the CRT will start resolving many motor vehicle injury (MVI) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. We’ve been working hard - [Participant Satisfaction Survey - March 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-march-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 54 responses to our satisfaction survey in March 2019. We’re pleased to report that participant satisfaction remained - [MVI Personal Injury Dispute Implementation – Launch Wrap-Up](https://civilresolutionbc.ca/blog/mva-personal-injury-dispute-implementation-launch-wrapup/) - On April 1, 2019, the CRT started resolving many motor vehicle injury (MVI) personal injury disputes in British Columbia. This will include determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. We worked hard for almost a full year to implement these - [CRT Statistics Snapshot - March 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-march-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [Participant Satisfaction Survey - April 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 53 responses to our satisfaction survey in April 2019. Although we received fewer responses than average, we’re - [CRT Statistics Snapshot - April 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-april-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [CRT Statistics Snapshot - May 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-may-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [Participant Satisfaction Survey - May 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-may-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 59 responses to our satisfaction survey in May 2019. Although we received fewer responses than average, we’re - [Introducing one of our Summer 2019 interns!](https://civilresolutionbc.ca/blog/introducing-our-summer-2019-intern/) - This summer, the CRT has partnered with the Institute for the Future of Law Practice (IFLP) to provide a 10-week internship opportunity to a law student. The IFLP internship program starts with a 3-week intensive bootcamp, which was held in May. Students were given a foundational introduction to topics such as Data Analytics, Design Thinking, - [Introducing another of our Summer 2019 interns!](https://civilresolutionbc.ca/blog/introducing-another-summer-2019-intern/) - This summer, the CRT welcomes Elliot Herzig as a volunteer. Elliot will help us research and develop a draft Indigenous reconciliation plan, consistent with the Truth and Reconciliation Commission’s Calls to Action for the justice system. Elliot will also help develop a modern privacy policy that balances the open court principle with the protection of - [Continuous Improvement Update - June 2019](https://civilresolutionbc.ca/blog/continuous-improvement-update-june-2019/) - By Tanja Rosteck, CRT User Experience Lead Now that we’ve finished implementing our new motor vehicle injury jurisdiction, it’s time to refocus on Continuous Improvement of our Solution Explorer. New Dispute Areas We’re excited to announce two new Solution Explorer areas coming soon: Societies and Cooperative Association disputes – launch date July 15, 2019 - [Participant Satisfaction Survey - June 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-june-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 58 responses to our satisfaction survey in June 2019. We’re pleased to report that participant satisfaction remains - [Coming July 15: Societies and Cooperative Associations Disputes](https://civilresolutionbc.ca/blog/coming-july-15-societies-and-cooperative-associations-disputes/) - The CRT’s jurisdiction is expanding again! Starting July 15, 2019 the CRT will be able to resolve disputes about societies and certain types of cooperative associations. On July 15, we'll launch our new Solution Explorer area and application form for these types of disputes. As usual, our Solution Explorer offers free legal information and tools - [CRT Statistics Snapshot - June 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-june-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [Introducing our Summer 2019 case management practicum student!](https://civilresolutionbc.ca/blog/introducing-our-summer-2019-case-management-practicum-student/) - This summer, the CRT welcomes Gabrielle Griffiths as a practicum student. Gabrielle will be working to develop an index for case managers to easily access CRT decisions in relation to specific areas of law. Gabrielle obtained her Legal Assistant Diploma from the Southern Alberta Institute of Technology. After working in a Calgary-based law firm, Gabrielle - [Independent Medical Examinations in CRT Motor Vehicle Injury Disputes](https://civilresolutionbc.ca/blog/independent-medical-examinations-in-crt-motor-vehicle-injury-disputes/) - By Lauryn Kerr, CRT Legal Counsel On April 1, 2019, the CRT started resolving many motor vehicle injury (MVI) disputes in British Columbia. This includes determinations of whether an injury is a “minor injury”, disputes about accident benefits, and disputes about damages and fault up to $50,000. MVI disputes usually involve expert medical evidence about - [CRT Statistics Snapshot - July 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-july-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [Participant Satisfaction Survey - July 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-july-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 58 responses to our satisfaction survey in July 2019. We’re pleased to report that participant satisfaction remains - [My Internship Experience at the CRT](https://civilresolutionbc.ca/blog/my-internship-experience-by-temitayo-osinbajo/) - By Temitayo Osinbajo, CRT summer intern “It’s an online tribunal in BC, I’m going to be working from home in Toronto.” “Wait! What? How?!” This was the exact exchange I had over 20 times this summer, whenever I talked to anyone about my summer internship with the British Columbia Civil Resolution Tribunal (the CRT). I - [Participant Satisfaction Survey - August 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-august-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 64 responses to our satisfaction survey in August 2019. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - August 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-august-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [New Solution Explorer Area for Housing Disputes](https://civilresolutionbc.ca/blog/new-solution-explorer-area-for-housing-disputes/) - The CRT’s Solution Explorer continues to grow! On September 30, 2019 at 3pm we’ll be launching our newest Solution Explorer area, “Housing”. Our Solution Explorer offers free legal information and tools that can help you resolve your dispute. To apply for CRT dispute resolution, choose “Make a claim with the CRT” when asked what you’d - [Participant Satisfaction Survey - September 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-september-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 59 responses to our satisfaction survey in September 2019. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - September 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-september-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. - [CRT Statistics Snapshot - October 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-october-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - October 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-october-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 56 responses to our satisfaction survey in October 2019. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - November 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-november-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 51 responses to our satisfaction survey in November 2019. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - November 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-november-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Introducing our Physician Consultant for CRT Motor Vehicle Injury Disputes](https://civilresolutionbc.ca/blog/introducing-our-physician-consultant/) - By Andrea Ritchie, Vice Chair - MVI (Motor Vehicle Injury) On November 29, 2019, the CRT welcomed Dr. Michael Dunn as its in-house Physician Consultant. Dr. Dunn will be working with the CRT to consult on medical issues and assist in developing the CRT’s roster of Independent Health Professionals (IHP), who will be providing Independent - [New Policy: Participant Code of Conduct](https://civilresolutionbc.ca/blog/new-policy-participant-code-of-conduct/) - By Lauryn Kerr, CRT Legal Counsel On January 1, 2020, the CRT’s rules will be updated. Part of the updates to the CRT Rules includes the creation of a Code of Conduct for Parties, Representatives and Helpers. What is a Code of Conduct? A Code of Conduct is a document that sets out minimum - [Participant Satisfaction Survey - December 2019](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-december-2019/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 41 responses to our satisfaction survey in December 2019. But we’re pleased to report that participant - [CRT Statistics Snapshot - December 2019](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-december-2019/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - January 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-january-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 57 responses to our satisfaction survey in January 2020. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - January 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-january-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [The CRT's Jurisdiction Over Motor Vehicle Personal Injury Claims Is Expanding](https://civilresolutionbc.ca/blog/expanding-jurisdiction-over-motor-vehicle-injury-claims/) - [This post updated on April 15, 2020] The Province of British Columbia has announced that it will be introducing legislation this spring (2020) to significantly change the automobile insurance regime in British Columbia. These changes include moving to a “care-based” model of accident compensation. Under this model, people are compensated for their injuries according to - [CRT Statistics Snapshot - February 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-february-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - February 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-february-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 47 responses to our satisfaction survey in February 2020. But we’re pleased to report that participant - [COVID-19 UPDATE: CRT Response Deadlines and Default Decisions](https://civilresolutionbc.ca/blog/covid-19-update-crt-response-deadlines-and-default-decisions/) - Posted by the CRT on March 18, 2020 and updated May 6, 2020 Reason for this message The CRT is providing guidance regarding changes to response deadlines, and applications for default decisions and orders under the tribunal’s COVID-19 response plan. Who does it apply to? This information affects applicants to CRT disputes where the applicant - [The Civil Resolution Tribunal COVID-19 Response Plan](https://civilresolutionbc.ca/blog/the-civil-resolution-tribunal-covid-19-response-plan/) - By Shannon Salter, CRT Chair Some weeks ago, the CRT began implementing a COVID-19 continuity plan. Our goals are to protect the health and safety of our team and their loved ones, as well as the public, while also doing our best to maintain normal access to the CRT’s dispute resolution services. Public health authorities - [Introducing the CRT's 2020 Articling Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2020-articling-student/) - The CRT is very excited to welcome Daniel Comeau. Daniel will be joining the CRT in May 2020 as an articling student. This means he will be working with the CRT for a year to fulfill the practical experience requirements to become a practicing lawyer. Daniel received his BSc in Geology from the University of - [Introducing the CRT's 2020 Summer Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2020-summer-student/) - The CRT is very excited to welcome Kaitlyn Hait. Kaitlyn will be working with the CRT as a summer student from May to August 2020. Kaitlyn is member of the Métis Nation of BC. She received her BA from Vancouver Island University in 2018 and is currently in her second year of law school at - [CRT Statistics Snapshot - March 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-march-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - March 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-march-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 56 responses to our satisfaction survey in March 2020. We’re pleased to report that participant satisfaction remains - [Introducing the CRT's May 2020 Articling Student](https://civilresolutionbc.ca/blog/introducing-the-crts-may-2020-articling-student/) - The CRT is very excited to welcome Shiko Mungai. Shiko will be joining the CRT for the month of May 2020 as an articling student. Shiko joined the CRT from Jones Emery where she was an articled student since November 2019. She holds a Bachelor of Laws degree from Uganda Christian University, a Post-Graduate diploma - [New CRT Rules Effective May 1, 2020](https://civilresolutionbc.ca/blog/new-crt-rules-effective-may-1-2020/) - By Lauryn Kerr, CRT Legal Counsel On May 1, 2020, the CRT’s rules will be updated. We’re always listening to feedback from CRT staff, members, parties, representatives, and the public, in order to develop and improve our CRT Rules. This is just one way that we’re committed to giving British Columbians a modern and convenient - [Participant Satisfaction Survey - April 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-april-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 46 responses to our satisfaction survey in April 2020. But we’re pleased to report that participant - [CRT Statistics Snapshot - April 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-april-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [CRT Statistics Snapshot - May 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-may-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - May 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-may-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 50 responses to our satisfaction survey in May 2020. We’re pleased to report that participant satisfaction remains - [Participant Satisfaction Survey - June 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-june-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 36 responses to our satisfaction survey in June 2020. But we’re pleased to report that participant - [CRT Statistics Snapshot - June 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-june-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - July 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-july-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 43 responses to our satisfaction survey in July 2020. But we’re pleased to report that participant - [Invitation: CRT Application Form Consultation](https://civilresolutionbc.ca/blog/invitation-crt-application-form-consultation/) - Are you a community advocate, legal clinic staffer, or someone who works with vulnerable populations in BC? The CRT is improving our application forms for dispute resolution. We want our forms to be more accessible for applicants with potential barriers or challenges, and also to people who might be helping someone understand and use our - [CRT Statistics Snapshot - July 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-july-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [British Columbia's Motor Vehicle Accident Enhanced Care Insurance](https://civilresolutionbc.ca/blog/british-columbias-motor-vehicle-accident-enhanced-care-insurance/) - [Updated on March 2, 2021] By Lauryn Kerr, CRT Legal Counsel Bill 11 – 2020: Attorney General Statutes (Vehicle Insurance) Amendment Act, 2020 was introduced this spring. It contains significant changes to how motor vehicle insurance works in British Columbia. These changes include moving to a “care-based” model of accident compensation, where people are compensated - [CRT Statistics Snapshot - August 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-august-2020/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, - [Participant Satisfaction Survey - August 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-august-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 45 responses to our satisfaction survey in August 2020. But we’re pleased to report that participant - [Participant Satisfaction Survey - September 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-september-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had only 35 responses to our satisfaction survey in September 2020. But we’re pleased to report that participant - [CRT Statistics Snapshot - September 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-september-2020/) - Do you like data? We do! Here's our monthly report of key statistics. We've moved to a simpler, condensed monthly report. We'll post comprehensive statistics once per quarter (4 times a year). If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include - [Participant Satisfaction Survey - October 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-october-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 48 responses to our satisfaction survey in October 2020. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - October 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-october-2020/) - Do you like data? We do! Here's our monthly report of key statistics. We've moved to a simpler, condensed monthly report. We'll post comprehensive statistics once per quarter (4 times a year). If there’s information you would like to see added to our monthly reports, please contact us. We will do our best to include - [Invitation: Subject Matter Experts Needed - Motor Vehicle Injury Disputes](https://civilresolutionbc.ca/blog/invitation-subject-matter-experts-needed-motor-vehicle-injury-disputes/) - Starting May 1, 2021, most disputes relating to injuries from motor vehicle accidents will come to the CRT. As part of our preparations, we’re developing plain language legal information for the public. This will become the content for our Solution Explorer for the new “enhanced accident benefits” area of CRT jurisdiction. We’re looking for Subject - [Implementation Update: Enhanced Accident Benefits Disputes - November 2020](https://civilresolutionbc.ca/blog/nov-2020-implementation-update-enhanced-accident-benefits-disputes/) - Starting May 1, 2021, most disputes about injuries from motor vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launching on May 1, 2021, people will be compensated for their injuries according to amounts and categories set by - [Participant Satisfaction Survey - November 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-november-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 52 responses to our satisfaction survey in November 2020. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - November 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-november-2020/) - Do you like data? We do! Here's our monthly report of key statistics. We've moved to a simpler, condensed monthly report. We'll post comprehensive statistics once per quarter (4 times a year). If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes - [Stories from the Frontline: Steven Samuel](https://civilresolutionbc.ca/blog/stories-from-the-frontline-steven-samuel/) - We love our frontline staff! In this edition of Stories from the Frontline, we hear from Steven Samuel, Decision Processing and Member Support Clerk at the Civil Resolution Tribunal. RAPID FIRE QUESTIONS: Years/time you’ve been in this sector? I became a civil servant 11 months ago. I’ve been with the Civil Resolution Tribunal for the - [Stories from the Frontline: Tanner Senko](https://civilresolutionbc.ca/blog/stories-from-the-frontline-tanner-senko/) - We love our frontline staff! In this edition of Stories from the Frontline, we hear from Tanner Senko, Resolution Support Clerk at the Civil Resolution Tribunal. RAPID FIRE QUESTIONS: Years/time you’ve been in this sector? I started in this sector March 2019. I've been working for the Civil Resolution Tribunal for just over a year - [Participant Satisfaction Survey - December 2020](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-december-2020/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. Likely due to the holidays, we had only 35 responses to our satisfaction survey in December 2020. But we’re - [CRT Statistics - December 2020](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-december-2020/) - Do you like data? We do! Here's our monthly report of key statistics. We've moved to a simpler, condensed monthly report. We'll post comprehensive statistics once per quarter (4 times a year). If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes - [Stories from the Frontline: Kathryn Stanley](https://civilresolutionbc.ca/blog/stories-from-the-frontline-kathryn-stanley/) - We love our frontline staff! In this edition of Stories from the Frontline, we hear from Kathryn Stanley, Decision Support Analyst at the Civil Resolution Tribunal. RAPID FIRE QUESTIONS: Years/time you’ve been in this sector? I’ve been employed with the BC Public Service since December of 2018. I originally applied for the clerk 9 pool - [Participant Satisfaction Survey - January 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-january-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. Likely due to the holidays, we had only 37 responses to our satisfaction survey in January 2021. But we’re - [CRT Statistics Snapshot - January 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-january-2021/) - Do you like data? We do! Here's our monthly report of key statistics. We've moved to a simpler, condensed monthly report. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and - [Enhanced Accident Benefits Disputes – Regulations](https://civilresolutionbc.ca/blog/enhanced-accident-benefits-disputes-regulations/) - Starting May 1, 2021, most disputes about injuries from motor vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launching on May 1, 2021, people will be compensated for their injuries according to amounts and categories set by - [CRT Statistics Snapshot - February 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-february-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - February 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-february-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 56 responses to our satisfaction survey in February 2021. We’re pleased to report that participant satisfaction remains - [Public Consultation - CRT Rules - April 2021](https://civilresolutionbc.ca/blog/public-consultation-crt-rules-april-2021/) - On May 1, 2021 the CRT will update its existing Rules. The planned changes are ready to share with you and we would like your feedback on them. View a draft of the revisions to the Rules. Please review this draft and contact us with your feedback, with the subject line "Rules Consultation". We'll forward - [Implementation Update: Enhanced Accident Benefits Disputes - March 2021](https://civilresolutionbc.ca/blog/march-2021-implementation-update-enhanced-accident-benefits-disputes/) - Starting May 1, 2021, most disputes about injuries from vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launching on May 1, 2021, people will be compensated for their injuries according to amounts and categories set by regulation - [Further changes to the CRT’s jurisdiction over motor vehicle injury (MVI) disputes](https://civilresolutionbc.ca/blog/further-changes-to-the-crts-jurisdiction-over-motor-vehicle-injury-mvi-disputes/) - [Updated on April 9, 2021] On April 8, 2021 the BC Court of Appeal temporarily suspended an earlier BC Supreme Court ruling that parts of the CRT’s jurisdiction over motor vehicle injury disputes were unconstitutional. You can read more about the original ruling here. This means the CRT can resume deciding, for motor vehicle accidents - [Participant Satisfaction Survey - March 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-march-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 49 responses to our satisfaction survey in March 2021. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - March 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-march-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [New Solution Explorer Area for Vehicle Accidents after May 1, 2021](https://civilresolutionbc.ca/blog/new-solution-explorer-area-for-vehicle-accidents-after-may-1-2021/) - Starting May 1, 2021, most claims involving injuries from vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launching on May 1, 2021, people will be compensated for their injuries according to amounts and categories set by regulation - [New CRT Rules Effective May 1, 2021](https://civilresolutionbc.ca/blog/new-crt-rules-effective-may-1-2021/) - On May 1, 2021 we updated the CRT Rules. What did we update? Overall, we tried to further improve the clarity and internal consistency of the CRT Rules. We made small changes throughout to the words used in sentences to make them more readable but not change the meaning. In other places we have - [CRT Statistics Snapshot - April 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-april-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [CRT Statistics Snapshot - July 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-july-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - July 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-july-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 43 responses to our satisfaction survey in July 2021. We’re pleased to report that participant satisfaction remains - [CRT Statistics Snapshot - August 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-august-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Participant Satisfaction Survey - August 2021](https://civilresolutionbc.ca/blog/participant-satisfaction-survey-august-2021/) - The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 43 responses to our satisfaction survey in August 2021. We’re pleased to report that participant satisfaction remains - [Introducing the CRT's 2021-2022 Articling Student](https://civilresolutionbc.ca/blog/introducing-the-crts-2021-2022-articling-student/) - The CRT is very excited to welcome Emily Lamers as our 2021-2022 articling student! Emily studied linguistics at Simon Fraser University before she was accepted to Peter A. Allard (UBC) School of Law, where she received her law degree in 2021. During her time at UBC, Emily volunteered extensively with the Law Students' Legal Advice - [Statistics Snapshot - September 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-september-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by - [Recent Amendments to the Civil Resolution Tribunal Act](https://civilresolutionbc.ca/blog/recent-amendments-to-civil-resolution-tribunal-act/) - [Updated on November 23, 2021] On October 28, 2021, some sections of Bill 21 – Miscellaneous Statutes Amendment Act (No. 2), 2021, S.B.C. c. 27, came into effect. Some of the effective changes are to the Civil Resolution Tribunal Act (CRTA). One important change is to the standard of review for decisions made in areas - [Statistics Snapshot - October 2021](https://civilresolutionbc.ca/blog/crt-statistics-snapshot-october-2021/) - Do you like data? We do! Here's our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. "Open" includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. "Closed" includes withdrawn claims, disputes resolved by ## Pages - [Home](https://civilresolutionbc.ca/) - The CRT is Canada’s first online tribunal. We're part of the British Columbia public justice system. We offer an accessible, affordable way to resolve disputes without needing a lawyer or attending court. We encourage a collaborative approach. If you can’t resolve your dispute, a tribunal member can make a decision about it. Members are independent legal experts. Their decisions can be enforced like court orders. - [About the CRT](https://civilresolutionbc.ca/about-the-crt/) - About the CRT The Civil Resolution Tribunal (CRT) is Canada’s first online tribunal. It offers an accessible, affordable way to resolve many civil disputes — without a lawyer, and without a courtroom. The CRT was created under the Civil Resolution Tribunal Act. The CRT is one of over 20 administrative tribunals in BC’s public justice - [Indigenous Participants](https://civilresolutionbc.ca/indigenous-participants/) - Indigenous Participants Welcome We’re committed to providing a friendly and culturally safe space to support Indigenous participants who use CRT services. Learn about the services we offer. The CRT thanks CIRA.com for permission to use photos from the CIRA Indigenous stock photo library. Featuring photos by Indigenous photographer Shelby Lisk, the library was created to - [Reconciliation](https://civilresolutionbc.ca/reconciliation/) - Reconciliation We commit to pursuing reconciliation with Indigenous Peoples. We acknowledge the historical and ongoing impacts of systemic racism, colonialism, and the residential school system on Indigenous Peoples. We also recognize the resulting trauma, limited access to justice, and barriers to Indigenous representation. We commit to posting regular updates on our blog about our progress - [Vehicle Accidents](https://civilresolutionbc.ca/solution-explorer/vehicle-accidents/) - Vehicle Accidents Making a claim? Due to a high volume of claims, it can take several months for your application to be reviewed and a Dispute Notice issued. Claims about accident benefits may be prioritized. We will then contact you about the next steps in the CRT process. Thank you for your patience. Motor vehicle - [Strata Property](https://civilresolutionbc.ca/solution-explorer/strata/) - Strata Property Making a claim? Due to a high volume of claims, it can take several months for your application to be reviewed and a Dispute Notice issued. We will then contact you about the next steps in the CRT process. Thank you for your patience. Strata property Strata bylaws, councils, governance, maintenance and damage, - [Societies and Cooperative Associations](https://civilresolutionbc.ca/solution-explorer/societies-and-cooperative-associations/) - Societies and Cooperative Associations Making a claim? Due to a high volume of claims, it can take several months for your application to be reviewed and a Dispute Notice issued. We will then contact you about the next steps in the CRT process. Thank you for your patience. Societies and cooperatives BC societies, and housing - [Small Claims](https://civilresolutionbc.ca/solution-explorer/small-claims/) - Small Claims Making a claim? Due to a high volume of claims, it can take several months for your application to be reviewed and a Dispute Notice issued. We will then contact you about the next steps in the CRT process. Thank you for your patience. Small claims Claims up to $5,000 about things you - [Intimate Images](https://civilresolutionbc.ca/solution-explorer/intimate-images/) - Intimate Images Intimate images Claims about an intimate image of you being shared without your consent. In British Columbia, it’s against the law to share or threaten to share an intimate image of someone without their consent. If the sharing or threat happened on or after March 6, 2023, you could: Make a claim for - [Solution Explorer](https://civilresolutionbc.ca/solution-explorer/) - Solution Explorer The Solution Explorer is the first step in the CRT claims process. It asks you simple questions and gives you legal information and options based on your answers. Its self-help tools, like communication templates, might help you resolve your issue on your own. Using the Solution Explorer is free and anonymous. Want to - [Staff and Members](https://civilresolutionbc.ca/about-the-crt-2022/staff-and-members/) - Staff and Members Chair and Vice Chairs Shelley Lopez (she/her) Chair Kate Campbell (she/her) Vice Chair - Quality Assurance Kristin Gardner (she/her) Vice Chair - Escalations Kandis McCall (she/her) Vice Chair - Registrar and Operations Eric Regehr (he/him) Vice Chair - Strata, Societies and Cooperative Associations Andrea Ritchie (she/her) Vice Chair - Small Claims and - [Information Access and Privacy](https://civilresolutionbc.ca/resources/information-access-and-privacy/) - Information Access and Privacy The CRT collects personal information from people, strata councils, and organizations involved in CRT claims. We only ask for information that’s required to process and resolve the claim. Most of this information is shared with the other claim participants and their representatives during the CRT process. This is for fairness and - [Rules and Policies](https://civilresolutionbc.ca/resources/rules-and-policies/) - Rules and Policies As permitted by the Civil Resolution Tribunal Act, the CRT has rules which set out the CRT’s practices and procedures. The CRT creates its own rules. These are not set by government. The rules are a bit like an instruction guide. They help make the CRT fair, transparent, and consistent. The CRT - [Fees](https://civilresolutionbc.ca/resources/fees/) - Fees Like most courts and tribunals, the CRT charges modest fees for services. The Civil Resolution Tribunal Act gives the CRT the authority to make rules, including rules that set fees. For more information see section 62(2)(m) of the Act and CRT Rule 1.6. How to pay CRT fees: Pay online with VISA, MasterCard, or - [Contact Us](https://civilresolutionbc.ca/contact-us/) - Contact Us Have questions about your claim or the CRT process? Let us know how we can help. Fill out this form to contact us. Or call us at 1-844-322-2292 (toll-free in North America). Our office hours are 8:30 am to 4:00 pm Pacific time, Monday to Friday. The CRT can’t give legal advice. Don’t - [Forms](https://civilresolutionbc.ca/resources/forms/) - Forms The CRT is an online tribunal. All our forms can be filled out and submitted online. If you prefer to submit forms by email or mail, download the PDF version of a form below. There may be an extra fee for forms sent by email or mail. If you need a form that isn’t - [For Health Professionals](https://civilresolutionbc.ca/resources/for-health-professionals/) - For Health Professionals Independent health professionals roster If you’re interested in being added to our roster of independent health professionals, read our Invitation Letter and submit an IME Expression of Interest Form. Is there a limit for what health professionals can charge for an independent medical examination? There is no rule or regulation limiting the amount - [Resources](https://civilresolutionbc.ca/resources/) - Resources Here are some CRT resources that you might find helpful: Information access and privacy Rules and policies Legislation CRT fees Paper forms Information for health professionals - [Reports and Publications](https://civilresolutionbc.ca/about-the-crt-2022/reports-and-publications/) - Reports and Publications CRT Annual Reports CRT Annual Report 2024-2025 CRT Annual Report 2023-2024 CRT Annual Report 2022-2023 CRT Annual Report 2021-2022 CRT Annual Report 2020-2021 CRT Annual Report 2019-2020 CRT Annual Report 2018-2019 CRT Annual Report 2017-2018 CRT Annual Report 2016-2017 Media Releases CRT Jurisdiction - [Legislation](https://civilresolutionbc.ca/resources/legislation/) - Legislation The CRT is required to follow the Civil Resolution Tribunal Act and the CRT Rules. We make decisions about claims based on the law. Here is some of the most common legislation we reference in our decisions. Visit the BC Laws website for others. Read about... General legislation The Limitation Act sets out the - [Careers](https://civilresolutionbc.ca/about-the-crt-2022/careers/) - Careers The CRT is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens, per the BC Public Service Act. We welcome and encourage applications from women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), - [The CRT Process](https://civilresolutionbc.ca/crt-process/) - The CRT Process The CRT is part of the British Columbia justice system. We offer an accessible, affordable way to resolve many types of civil law disputes without needing a lawyer or attending court. We encourage a collaborative approach. But if you can’t reach an agreement, an independent tribunal member can make a decision about - [FAQs](https://civilresolutionbc.ca/help/) - What can we help you with? Generic selectors Exact matches only Search in title Search in content Post Type Selectors CRT Participants Intimate Images FAQs Before You Participate Making a Claim Responding to a Claim Negotiation and Facilitation Evidence and Arguments Getting a CRT Decision After a CRT Decision Other Topics - [Events and Media](https://civilresolutionbc.ca/about-the-crt-2022/events-and-media/) - Events and Media If you would like a CRT representative to speak at your event, or for other media inquiries, please contact us. The CRT doesn’t have a budget for travel outside British Columbia. Upcoming events Videos and podcasts - [CRT Blog](https://civilresolutionbc.ca/blog/) - CRT Blog 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 - [Blog Category Archive Page](https://civilresolutionbc.ca/blog-category-archive-page/) - Blog Blog Category Archive Page 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Next ## Help Centre - [How do I search CRT decisions?](https://civilresolutionbc.ca/help/how-do-i-search-crt-decisions/) - CRT final decisions are posted publicly on our Decisions page. You don't need a CRT Account to access the decisions database. You can search our decisions database by a participant's name, a dispute number, or keywords. Or you can browse decisions by claim type, like strata or vehicle accident claims. How do I use the - [What is the decision preparation process?](https://civilresolutionbc.ca/help/what-is-the-decision-preparation-process/) - If you didn’t agree on a way to resolve the claim during facilitation, the next step is a CRT final decision. That’s when a tribunal member makes a decision based on the law, and the evidence and arguments from all the participants. The tribunal member needs specific information from the participants. This information gathering process - [What is a helper?](https://civilresolutionbc.ca/help/what-is-a-helper/) - A helper unofficially supports you with the CRT process. A helper might be a trusted friend or family member, advocate, or Indigenous Elder. You don’t need the CRT’s permission to have a helper. You can also ask us for supports or accommodations. If you self-identify as Indigenous, we’ll offer to connect you with a CRT - [What is a representative?](https://civilresolutionbc.ca/help/what-is-a-representative/) - A representative officially speaks for a participant during the CRT process. They also submit the participant’s evidence and arguments, and can make agreements for them. A representative is usually a lawyer, family member, or friend. Even if you have a representative, you still have to attend all tribunal proceedings, or your representative must keep you - [Can my CRT fees and expenses be reimbursed?](https://civilresolutionbc.ca/help/can-my-crt-fees-and-expenses-be-reimbursed/) - When a tribunal member makes a default decision or final decision about a claim, they might order an unsuccessful participant to pay the successful participant's CRT fees and other reasonable expenses. You may be able to claim reimbursement for: CRT fees Expenses for serving a CRT Dispute Notice including postage, process servers, or mileage to - [What if I need support or accommodations?](https://civilresolutionbc.ca/help/what-if-i-need-support-or-accommodations/) - Inclusivity and accessibility are core values at the CRT. Let us know if we can make the CRT process easier for you. Asking for supports or accommodations is confidential. It won’t be disclosed to the other participants in your claim. Ways we may be able to help include: Offering a different communication method (we usually - [What is expert evidence?](https://civilresolutionbc.ca/help/what-is-expert-evidence/) - You might need expert evidence to support your claim. This is a neutral opinion from an expert in that field, based on experience and qualifications. You might also need to prove what the industry standard is for that field, and the opinion should say how that standard was or wasn't met in your claim. An - [What is a judicial review?](https://civilresolutionbc.ca/help/what-is-a-judicial-review/) - An application for “judicial review” is when you ask the BC Supreme Court to review if the CRT’s decision was reasonable or correct. The court can also look at if the CRT's decision-making process was fair. A judicial review is usually filed at the end of the dispute resolution process, after you have received a - [What is a CRT Account?](https://civilresolutionbc.ca/help/what-is-a-crt-account/) - Every participant in a claim must have a CRT Account. Your CRT Account is where you do most things for your CRT claim, like submit evidence or view claim documents. It’s also where you can access your confidential negotiation page, to try and settle the claim with the other participants. You must have a CRT - [What is a consent dismissal order?](https://civilresolutionbc.ca/help/what-is-a-consent-dismissal-order/) - If all the participants in a claim agree to withdraw it, we can put this into an order that’s enforceable in court. This is called a “consent dismissal order”. In this order, the participants agree: To dismiss the claims, without disclosing any settlement terms That no further action can be taken on the claim and - [How do I withdraw a claim?](https://civilresolutionbc.ca/help/how-do-i-cancel-a-claim/) - Most applications for CRT dispute resolution have one or two claims (issues) plus any claim for interest and/or fees. An applicant can ask to withdraw one or more of their CRT claims. A respondent can't ask to withdraw the claims. If you're an applicant and want to withdraw one or all of your claims, please - [What is evidence?](https://civilresolutionbc.ca/help/what-is-evidence/) - Evidence is material that supports your side of the claim, or disproves someone else’s side. You should only give evidence that is relevant. Keep it focused on the facts of the dispute. The CRT Rules say that you must give all relevant evidence, even if it might hurt your case. It’s an offence under the - [What is an Independent Medical Examination (IME)?](https://civilresolutionbc.ca/help/whats-an-independent-medical-examination/) - For vehicle accident claims, the CRT may appoint an expert to conduct an Independent Medical Examination (IME). The expert is an independent health professional who gives an opinion about injuries suffered by a participant in a vehicle accident claim. This might include the nature and extent of the injuries, diagnosis, and expected recovery. This article - [What is a limitation period?](https://civilresolutionbc.ca/help/what-is-a-limitation-period/) - If you have a legal claim that can go to a court or a tribunal, the claim usually has to be started within a set period of time. The time limit is called a “limitation period.” It’s like a countdown. Under the Limitation Act, the limitation period is usually 2 years. The limitation period only - [Can I use AI tools in evidence and arguments?](https://civilresolutionbc.ca/help/can-i-use-ai-tools-in-evidence-and-arguments/) - Artificial intelligence (AI) tools such as ChatGPT or Copilot should not be relied on for legal information or legal reasoning. The information generated is often wrong or made up. These are called ‘hallucinations”. The AI tool might give: CRT or court cases that do not exist Inaccurate or fake legislation Incorrect analysis of a legal - [What is facilitation?](https://civilresolutionbc.ca/help/what-is-facilitation/) - If you aren’t able to reach an agreement during negotiation, the next stage is facilitation. A case manager will help you try to reach an agreement. By having some control over the outcome, you might be happier with the result. Over 50% of all CRT claims are settled by agreement or withdrawn. CRT case managers - [What is a counterclaim?](https://civilresolutionbc.ca/help/what-is-a-counterclaim/) - A “counterclaim” is when a respondent makes a claim against the original applicant. A counterclaim is usually about the same issue as the original claim. For example: Jane makes a claim against ABC Auto Sales, asking for a refund for a used car. ABC Auto Sales makes a counterclaim against Jane, asking her to return - [What information do I need to apply?](https://civilresolutionbc.ca/help/what-information-do-i-need-to-apply/) - Before you make a CRT claim, make sure you have all of this information ready: Legal names, email addresses, and mailing addresses of all applicants (who is making the claim) Legal names and mailing addresses of all respondents (who the claim is against) Name and email address of any representative or contact person For strata - [Where can I get legal advice and other support?](https://civilresolutionbc.ca/help/legal-advice/) - The CRT is an independent, neutral decision maker. We can’t provide legal advice, but we can help you understand the CRT process. Our Solution Explorer also gives free legal information about a variety of topics. What's the difference between legal information and advice? Legal information is general information that could apply to anyone. It's information - [Why do you ask for my pronouns and demographic information?](https://civilresolutionbc.ca/help/why-do-you-ask-for-my-pronouns-and-demographic-information/) - Inclusivity and accessibility are core values at the CRT. We want to treat everyone respectfully. Our claim application and response forms ask for your pronouns and chosen names, so we know how to address you. But we also need to know your legal name, since CRT decisions and orders are legal documents and enforceable in - [How long does the CRT process take?](https://civilresolutionbc.ca/help/how-long-does-the-crt-process-take/) - The CRT aims to resolve claims as fairly, quickly, and affordably as possible. But every claim is different. We'll keep you updated about your claim and what you need to do next. Intimate image claims are expedited. They are handled by a specialist team of staff and tribunal members. Some claims are simple issues between - [What is non-compliance?](https://civilresolutionbc.ca/help/what-is-non-compliance/) - "Non-compliance" is when a participant doesn't follow the CRT's directions or the CRT Rules, or doesn't follow the Code of Conduct for CRT Participants. For example, a participant is abusive during the negotiation process, or doesn't reply to an email by the deadline. If the CRT decides you are non-compliant, the claim might continue without - [What if I don't agree with a non-compliance decision?](https://civilresolutionbc.ca/help/what-if-i-dont-agree-with-a-non-compliance-decision/) - If you don't agree with a CRT decision made against you for non-compliance, you can ask the CRT to cancel it. You also might be able to ask the BC Supreme Court for a judicial review of the decision. How do I ask to cancel a non-compliance decision? You have 28 days to apply to - [What is a preliminary or summary decision?](https://civilresolutionbc.ca/help/what-is-a-preliminary-or-summary-decision/) - A preliminary or summary decision is about an issue that needs to be decided before a claim continues through the CRT process. A preliminary or summary decision is not about the merits of the claim. These decisions answer questions like: Is the claim within the CRT’s jurisdiction? Can a participant have a lawyer represent them? - [What kind of evidence should I submit?](https://civilresolutionbc.ca/help/what-kind-of-evidence-should-i-submit/) - Evidence is material that supports your side of the claim, or disproves someone else’s side. You should only give evidence that is relevant. Keep it focused on the facts of the dispute. Don’t submit arguments as evidence. Arguments explain your side of the claim but are not evidence. It’s an offence under the Civil Resolution Tribunal - [How do I make a claim?](https://civilresolutionbc.ca/help/how-do-i-make-a-claim/) - 1 Use the Solution Explorer Start with our free Solution Explorer. It asks you simple questions and gives you legal information based on your answers. Its self-help tools might help you resolve your issue on your own. Choose "Make a CRT claim" when it asks what you want to do about your issue. It will - [What kinds of claims can the CRT take?](https://civilresolutionbc.ca/help/what-kinds-of-claims-can-the-crt-take/) - The CRT is an administrative tribunal. The Civil Resolution Tribunal Act allows us to take many claims about the non-consensual sharing of intimate images, small claims up to $5,000, and many claims about vehicle accidents, stratas, societies and cooperative associations. What kinds of claims can’t I make at the CRT? There are some kinds of - [What are arguments?](https://civilresolutionbc.ca/help/what-are-arguments/) - Arguments explain your side of the claim. They help the tribunal member make a decision about your claim. Evidence is material that supports your side of the claim. Don’t submit arguments as evidence. You have to tell your whole story. The tribunal member won’t see any discussions you had with the other participants during negotiation - [What is a settlement agreement?](https://civilresolutionbc.ca/help/what-is-a-settlement-agreement/) - Often, all the participants in a claim agree to settle the claim before it goes to a final decision. We can turn your settlement terms into: An email agreement: This is a written contract. This type of agreement can’t be enforced in court. We can help you write an email agreement for free. A consent - [What are remedies?](https://civilresolutionbc.ca/help/what-are-remedies/) - A “remedy” is what you ask the CRT to order, to resolve the claim. For example: I want Sonia Singh to pay me $1,250 to repair my fence. I want 123 Painting Ltd to return the $2,500 I paid for a poorly done painting job. I want the strata corporation to remove noise bylaw fines - [What is a default decision?](https://civilresolutionbc.ca/help/what-is-a-default-decision/) - A “default decision” is a final decision made by the CRT if a respondent doesn’t reply to the claim. This is in the CRT Rules. If you made a claim against someone and they don’t respond by the deadline, you can ask the CRT for a default decision. For most types of claims, there’s a - [What is a third-party claim?](https://civilresolutionbc.ca/help/what-is-a-third-party-claim/) - A “third-party claim” is when a respondent to a claim believes someone else (a “third party”) is responsible for the issue, and makes their own claim against that third party. A third-party claim is usually about the same issue as the original claim. For example: Sam makes a claim against 123 Furniture, asking for a - [How do I respond to a claim?](https://civilresolutionbc.ca/help/how-do-i-respond/) - If the claim is about sharing intimate images, visit our Intimate Images page. If you receive a CRT Dispute Notice package, it means a legal claim has been made against you. A CRT Dispute Notice is a legal document. Here’s what a CRT Dispute Notice looks like. It explains: Who made the claim (the applicants) - [How do I serve a Dispute Notice?](https://civilresolutionbc.ca/help/how-do-i-serve-a-dispute-notice/) - If the CRT accepts your claim application, we will issue a Dispute Notice package. This package includes the Dispute Notice and instructions for responding to the claim. The Dispute Notice is a legal document and must be delivered (“served”) to each respondent in the claim. Here’s what a CRT Dispute Notice looks like. If you’re - [What is negotiation?](https://civilresolutionbc.ca/help/what-is-negotiation/) - The negotiation stage starts after the respondents reply to the claim. Negotiation is usually the easiest, fastest, and cheapest way to resolve a CRT claim. By having some control over the outcome, you might be happier with the result. And if you reach an agreement, your claim is over. Over 50% of all CRT claims - [Can I make a claim if I’m outside BC?](https://civilresolutionbc.ca/help/can-i-make-a-claim-if-im-outside-bc/) - If you live outside British Columbia (BC), you may still be able to make a claim with the CRT. For example, you live in Alberta and bought something from a seller or service provider in BC. Or you live in Ontario and had an intimate image shared without your consent, and it was shared with - [What is interest?](https://civilresolutionbc.ca/help/what-is-interest/) - When you owe money, interest might be charged if you don't pay by a deadline. Interest can also be the amount of money a lender or financial institution receives for lending out money. Interest is added to the original amount due. Common situations where interest might be charged: You took out a loan You signed - [What if I don't agree with a final decision?](https://civilresolutionbc.ca/help/what-if-i-dont-agree-with-a-final-decision/) - If you don’t agree with a CRT final decision, you can make an application to the BC Supreme Court for “judicial review”. This is when you ask the court to review if the CRT’s decision was reasonable or correct. Learn more about judicial review. For intimate image protection orders, see our Intimate Image FAQs for - [How do I enforce my CRT decision and order?](https://civilresolutionbc.ca/help/how-do-i-enforce-my-crt-decision/) - You can file any CRT order in court for enforcement. This includes default orders, orders from a final decision, and consent resolution orders. The CRT can’t enforce a CRT order for you, or help you file with a court for enforcement. If you need help enforcing a CRT order, you may want to get legal - [What is a final decision?](https://civilresolutionbc.ca/help/what-is-a-final-decision/) - If you can’t settle your CRT claim with the help of a case manager during facilitation, the next step is a CRT final decision. That’s when a tribunal member makes a decision based on the law, and the evidence and arguments from the participants. Tribunal members are independent legal experts. CRT decisions are binding and - [Intimate Images and the CRT](https://civilresolutionbc.ca/help/intimate-images-and-the-crt/) - For comprehensive questions & answers about intimate image claims at the CRT, visit our Intimate Images page. - [What if I don't agree with a default decision?](https://civilresolutionbc.ca/help/what-if-i-dont-agree-with-a-default-decision/) - If you don’t agree with a CRT default decision, your options depend on your role in the claim, and the date the decision was given. If the default decision was made against you, you can ask the CRT to cancel it. You also might be able to ask the BC Supreme Court for a judicial - [What is a Statement of Facts?](https://civilresolutionbc.ca/help/what-is-a-statement-of-facts/) - During the decision preparation process, your case manager might create a Statement of Facts. This is a list of facts about the claim. All the claim participants are asked to review the list and say if they agree or disagree with each fact. Facts can establish dates, identify people, and clarify objective information in the - [What are participants?](https://civilresolutionbc.ca/help/what-are-participants/) - Applicants A claim can have more than one applicant. One must be chosen as the “primary applicant” who will speak for all the applicants during the CRT process. All the applicants must give permission to be added to the claim. Respondents A claim can have more than one respondent. Each one must respond separately to - [What is a contact person?](https://civilresolutionbc.ca/help/what-is-a-contact-person/) - Businesses, strata corporations, societies, associations, and other kinds of organizations must have a contact person for the CRT process. The contact person officially acts on behalf of the organization. This includes speaking to the CRT, receiving official CRT documents and other information, uploading evidence and arguments, and making agreements. The contact person must be: Strata - [I don't think a claim has merit. Why did the CRT accept it?](https://civilresolutionbc.ca/help/i-dont-think-a-claim-has-merit/) - When someone makes a claim with us, our staff only review whether the CRT has jurisdiction over the claim. Our staff can't assess if a claim will be successful, or how much merit it has. That’s the job of the independent tribunal member who makes a final decision about the claim, after the participants go - [What if there's a typo or error in the decision?](https://civilresolutionbc.ca/help/what-if-theres-a-typo-or-error-in-the-decision/) - The CRT can correct typos or errors in a decision. But we can't change the outcome of the decision. If there is a typo or mathematical error in your decision, contact us and include your CRT Dispute Number. ## Categories - [Continuous Improvement](https://civilresolutionbc.ca/blog/category/continuous-improvement/) - [Statistics](https://civilresolutionbc.ca/blog/category/statistics/) - [Rules and Legislation](https://civilresolutionbc.ca/blog/category/rules-and-legislation/) - [Consultations and Testing](https://civilresolutionbc.ca/blog/category/consultations-and-testing/) - [Indigenous](https://civilresolutionbc.ca/blog/category/indigenous/) - [Staff and Members](https://civilresolutionbc.ca/blog/category/staff-and-members/) - [CRT Jurisdiction](https://civilresolutionbc.ca/blog/category/crt-jurisdiction/) - [Miscellaneous](https://civilresolutionbc.ca/blog/category/miscellaneous/) ## Docs Categories - [Before You Participate](https://civilresolutionbc.ca/help-category/before-you-participate/) - [Evidence and Arguments](https://civilresolutionbc.ca/help-category/evidence-and-arguments/) - [Getting a CRT Decision](https://civilresolutionbc.ca/help-category/crt-decision/) - [Making a Claim](https://civilresolutionbc.ca/help-category/applying/) - [Negotiation and Facilitation](https://civilresolutionbc.ca/help-category/negotiation-and-facilitation/) - [Responding to a Claim](https://civilresolutionbc.ca/help-category/responding/) - [CRT Participants](https://civilresolutionbc.ca/help-category/participants/) - [Other Topics](https://civilresolutionbc.ca/help-category/miscellaneous/) - [After a CRT Decision](https://civilresolutionbc.ca/help-category/after-a-decision/) - [Intimate Images FAQs](https://civilresolutionbc.ca/help-category/intimate-images-faqs/)