What is the strata Solution Explorer?

The Solution Explorer is the first step in the CRT process. We’ll give you free legal information and self-help tools. If necessary, you can apply to the CRT for dispute resolution right from the Solution Explorer. Click below to get started!

What You Need to Know Before You Start

  • What is a strata?

    A strata corporation is a legal entity, and is a form of property ownership. Many condominiums and townhomes are strata properties. Strata corporations are regulated under the Strata Property Act. They must have an elected strata council, which runs the the strata corporation. Since a strata corporation is a legal entity, it can enter into contracts and hire employees, and can sue or be sued.

  • What are strata disputes?

    Strata disputes involve a wide variety of issues between strata owners, tenants, occupants, and strata corporations, such as:

    • Non-payment of monthly strata fees or fines
    • Unfair actions by the strata corporation or by people owning more than half of the strata lots in a complex
    • Unfair, arbitrary or non-enforcement of strata bylaws such as noise, pets, parking, rentals
    • Issues of financial responsibility for repairs
    • Irregularities in the conduct of meetings, voting, minutes or other matters
    • Interpretation of the legislation, regulations or bylaws
    • Issues regarding the common property

    The event triggering the dispute must have happened in British Columbia. The CRT can’t accept claims for events that happened outside BC.

  • Strata Documents

    You might need to review documents and records relating to your strata (condominium) issue.

    Read our How to Find Strata Documents and Records guide for help.

  • Limitation Periods

    If you have a legal claim that can go to a court or a tribunal, the case almost always has to be started within a set period of time. After this time runs out, a court or tribunal can refuse your claim, no matter how strong your case would have been.

    The time limit is called a “limitation period.” It’s like a countdown, and you have to start your case with the Civil Resolution Tribunal or a court before it runs out.

    Learn more about limitation periods.

  • Application Checklist

    Before you start the application process to make a claim with the CRT, make sure you have all of the following information ready. You can’t save an application if you have to stop part-way through.

    • Names, email addresses, and mailing addresses for all applicants.
    • Names and mailing addresses for all respondents. If it is a strata dispute, you’ll need the strata corporation’s legal name, section number, and address.
    • A description of the dispute.
    • What you would like the other side to do to fix the dispute, including any money you want them to pay.
    • A description of the evidence you will be relying on. A description is enough for the intake process. You’ll have a chance to send us evidence later.
    • Name and contact information for your representative, if you plan to ask for permission to have one.
    • Credit card or cheque to pay CRT fees.
    • If you can’t pay the fees and want to ask for a waiver, you need information that shows you have a low income. This includes details about your household income and the value of any real estate you own.

    Need help? Ask a trusted friend or family member to help you with your application. We think it’s great to have this kind of support. Learn more about who can help you.

  • Strata Property Act

    The Solution Explorer might recommend that you refer to a section of the Strata Property Act for more information. This is the legislation that applies to strata property in British Columbia.

  • Web Resources

    If you need more help with your strata issue, you may want to contact the Condominium Home Owners Association of B.C. (CHOA) or the Vancouver Island Strata Owners Association (VISOA).