Information for Buyers and Sellers of Goods and Services

This area of the Solution Explorer is for buyers and sellers of goods and services. It has information and self-help tools for disputes about things like payment, quality, damage, gift cards, and more.

What You Need To Know Before You Start

  • Limitation Periods

    Please review this information about Limitation Periods before you start. It’s about how long you have to take action on your problem. It’s very important.

  • Gathering Your Information

    Before you start, gather all information and documents you have about the dispute. This might include contracts, quotes, estimates, budgets, invoices, accident reports, damage reports, and any written correspondence.

  • Contact Your Insurer

    The Civil Resolution Tribunal can’t report claims to your insurer. If you need to make a claim with an insurer, you must contact them directly.