Explore and Apply

We make it easy to apply.

process icon - step 1

Our Solution Explorer is the first step in the CRT application process. It’s free, anonymous, and confidential.

The Solution Explorer asks simple questions about your dispute. It gives you free legal information and tools based on your answers. It also classifies your dispute and gives you the appropriate online application form.

To apply, choose “Make a claim with the CRT” when asked what you’d like to do about your dispute.

Click a dispute area below to get started!

Before making a CRT claim, you should read about limitation periods and what they mean. The limitation period will be counting down while you use the Solution Explorer.

 

Motor Vehicle Accidents and Injuries

Motor Vehicle Accidents and Injuries

Disputes about motor vehicle accidents and injuries. This includes claims against ICBC and other motor vehicle accident insurers, and disputes about accident benefits, minor injury determination, and damages and liability up to $50,000.

Strata Property Claims

Strata Owners and Tenants

Disputes against another strata owner or tenant, or against the strata corporation.
Strata Council or Section Executive

Disputes of a strata corporation or section against an owner, tenant, service provider, or a section within the same strata corporation.

Small Claims

Buying and Selling

Dispute about buying and selling goods and/or services. This includes disputes about payment, quality, delivery, and damage.
Housing
Disputes about roommates, short-term and vacation rentals, and a property owner you share a kitchen and/or bathroom with.
Loans and debts

Disputes about borrowing and lending money. This includes disputes about credit card debts, overdue loans, and overdraft bank or credit card accounts.
Construction and renovations

Disputes about construction, improvements, and renovations.
Employment

Disputes about employment. But this doesn’t include union disputes or contractors.
Insurance

Disputes about insurance. This includes disputes about insurance coverage and issues with insurance providers.
Property

Disputes about personal property (like personal belongings) and intangibles (like intellectual property, artistic properties, stocks, bonds or other securities, contracts, lease agreements, and virtual property).
Personal Injury

Disputes about injuries and accidents, including injuries to and by pets. If your injury is from a motor vehicle accident, use our Motor Vehicle Accidents and Injuries Solution Explorer instead.

Societies and Co-operatives

Societies & Cooperative Associations

Disputes of any amount about BC societies that are incorporated with the BC Corporate Registry, and housing and community service cooperative associations.

If none of these categories fits your issue, visit the general dispute area.

First time using the Solution Explorer?

This 3 minute video will show you how to use the Solution Explorer.

  • What kind of disputes can the CRT resolve?

    The CRT can resolve:

  • What information do I need to apply for dispute resolution?

    You’ll be able to create a user account and password, in case you need to leave the application form and return later.

    Before you start your application, make sure you have all of the following information ready:

    • Names, mailing addresses, phone numbers and email addresses for all the applicants.
    • Names and mailing addresses for all the respondents.
    • If the dispute involves a strata, the strata corporation’s legal name (as shown on the strata plan) and address.
    • If the dispute involves a strata section, the strata section’s legal name (found in the bylaws) and address.
    • If a respondent is a business or organization, the legal name of the business or organization and its registered mailing address. If you are not sure about the name of a business that you have a claim against, contact the local business licence office at the municipal or city hall where the business is located. Ask for the correct name of the business and the name of the owner.
    • A description of the dispute.
    • What you would like the other side to do, including any money you want them to pay. Note that the maximum amount you can claim in a CRT small claim is $5,000, excluding fees paid to the CRT, expenses, and interest.
    • The name and contact information for your representative, if you are asking permission to have one.
    • Credit card or cheque to pay CRT fees.
    • If you can’t pay the fees and want to ask the CRT to waive them, information on your household income, including details about your household income and the value of any real estate you own.
  • What are the CRT's Rules?

    Under the Civil Resolution Tribunal Act, we’re required to have a set of rules.  Rules are a bit like an instruction guide. They help to make the CRT fair, transparent, and consistent.

    Learn more about CRT rules.