What do I need to do before I can start a dispute with the CRT?

Before making a CRT claim, you need to use the Solution Explorer. It has information and tools that may help you resolve your dispute. Also, you should read about limitation periods, and gather your documents.

Get Started With the Solution Explorer

Strata Small Claims

First time using the Solution Explorer?


This 3 minute video will show you how to use the Solution Explorer.

  • What kind of disputes can the CRT help with?

    The CRT can resolve small claims disputes $5,000 and under and strata (condominium) disputes of any amount.

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  • What is a small claims dispute?

    Small claims disputes involve a wide variety of issues between individuals and organizations. For example, disputes about insurance claims, personal injury, buying or selling goods or services, residential construction, employment, and more. The CRT can resolve small claims disputes $5,000 and under.

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  • What is a strata dispute?

    Strata disputes involve a wide variety of issues between strata owners, tenants, occupants, and strata corporations. For example, disputes about strata fees, fines, neighbours, bylaws and rules, nuisance, common property, or how the strata council conducts meetings, hearings, and other strata business.

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  • What information do I need to apply for dispute resolution?

    Before you start your application, make sure you have all of the following information ready. You can’t save an application if you have to stop part-way through.

    • Names, mailing addresses, phone numbers and email addresses for all the applicants.
    • Names and mailing addresses for all the respondents.
    • If the dispute involves a strata, the strata corporation’s legal name, section number, and address if applicable
    • If a respondent is a business or organization, the legal name of the business or organization and its registered mailing address. If you are not sure about the name of a business that you have a claim against, contact the local business licence office at the municipal or city hall where the business is located. Ask for the correct name of the business and the name of the owner.
    • A description of the dispute.
    • What you would like the other side to do, including any money you want them to pay. Note that the maximum amount you can claim in a CRT small claim is $5,000, excluding fees paid to the CRT, expenses, and interest.
    • (Optional) A description of the evidence you will be relying on. Only a description is needed, you will have an opportunity to provide evidence later in the dispute resolution process.
    • The name and contact information for your representative, if you are asking permission to have one.
    • Credit card or cheque to pay CRT fees.
    • If you can’t pay the fees and want to ask the CRT to waive them, information on your household income, including details about your household income and the value of any real estate you own.
  • What are the CRT’s Rules?

    Under the Civil Resolution Tribunal Act, we’re required to have a set of rules.  Rules are a bit like an instruction guide. They help to make the CRT fair, transparent, and consistent.

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  • Does my small claims dispute belong in BC?

    It can be difficult to know where a claim should be made if it involves people and events that happen in more than one Canadian province or territory, or other countries.

    The CRT may need to know whether the events that gave rise to the claim happened in BC, or whether the person the claim is made against (called the respondent) lives in BC. Even if the events that gave rise to the claim happened in BC or if the respondent lives in BC, the CRT may still decide that it’s not the right body to resolve the dispute.

    CRT Jurisdiction