We make it easy to apply.

process icon - step 1

Our Solution Explorer is the first step in the CRT application process. It’s free, anonymous, and confidential.

The Solution Explorer asks simple questions about your dispute. It gives you free legal information and tools based on your answers. It also classifies your dispute and gives you the appropriate online application form.

To apply, choose “Make a claim with the CRT” when asked what you’d like to do about your dispute.

Click a dispute area below to get started!

Before making a CRT claim, you should read about limitation periods and what they mean. The limitation period will be counting down while you use the Solution Explorer.

 


Motor Vehicle Accidents and Injuries


Strata Property Claims


Small Claims


Societies and Co-operatives

If none of these categories fits your issue, visit the general dispute area.

First time using the Solution Explorer?


This 3 minute video will show you how to use the Solution Explorer.

  • What kind of disputes can the CRT resolve?

    The CRT can resolve:

    • Small claims disputes $5,000 and under.
    • Strata (condominium) disputes of any amount.
    • Motor vehicle injury disputes about accident benefits, disputes about damages and fault up to $50,000, and determining whether an injury is a “minor injury”.
  • What information do I need to apply for dispute resolution?

    You’ll be able to create a user account and password, in case you need to leave the application form and return later.

    Before you start your application, make sure you have all of the following information ready:

    • Names, mailing addresses, phone numbers and email addresses for all the applicants.
    • Names and mailing addresses for all the respondents.
    • If the dispute involves a strata, the strata corporation’s legal name, section number, and address if applicable
    • If a respondent is a business or organization, the legal name of the business or organization and its registered mailing address. If you are not sure about the name of a business that you have a claim against, contact the local business licence office at the municipal or city hall where the business is located. Ask for the correct name of the business and the name of the owner.
    • A description of the dispute.
    • What you would like the other side to do, including any money you want them to pay. Note that the maximum amount you can claim in a CRT small claim is $5,000, excluding fees paid to the CRT, expenses, and interest.
    • The name and contact information for your representative, if you are asking permission to have one.
    • Credit card or cheque to pay CRT fees.
    • If you can’t pay the fees and want to ask the CRT to waive them, information on your household income, including details about your household income and the value of any real estate you own.
  • What are the CRT's Rules?

    Under the Civil Resolution Tribunal Act, we’re required to have a set of rules.  Rules are a bit like an instruction guide. They help to make the CRT fair, transparent, and consistent.

    Learn more about CRT rules.

  • Does my small claims dispute belong in BC?

    It can be difficult to know where a claim should be made if it involves people and events that happen in more than one Canadian province or territory, or other countries.

    The CRT may need to know whether the events that gave rise to the claim happened in BC, or whether the person the claim is made against (called the respondent) lives in BC. Even if the events that gave rise to the claim happened in BC or if the respondent lives in BC, the CRT may still decide that it’s not the right body to resolve the dispute.

    CRT Jurisdiction