How the CRT Works
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The CRT can help you resolve small claims and strata disputes in a timely and cost effective manner, and encourages a collaborative approach to dispute resolution.
ExploreThe Solution Explorer will diagnose your problem, and give you legal information and self-help tools.
DecideThe Solution Explorer may help you to resolve your dispute on your own using self-help tools.
Take ActionIf you are unable to resolve your dispute, you can start the Tribunal Process.
Start or Respond to a DisputeYou’ll provide information to the CRT about your dispute, pay a fee and notify other parties.
NegotiationA quick negotiation will help you try to come to an agreement yourself.
FacilitationA facilitator will collect information and try to help you resolve your dispute.
Tribunal Decision ProcessIf your dispute isn’t resolved during facilitation, a tribunal member will decide it for you.