The CRT Process

The CRT process starts with intake, where someone applies for dispute resolution, the respondents are served with the Dispute Notice package, and the respondents submit a response. The dispute then moves through a process of negotiation, facilitation, and a CRT decision if needed.

Disputes may be resolved at any stage of the process.

The exception is claims for a minor injury determination in a motor vehicle injury dispute. These don’t usually go through negotiation or facilitation. They usually go straight to a CRT decision.

 

Read this page in Chinese simplified (审裁程序), Chinese traditional (審裁處程序), Persian (شیوه‌ی کار دیوان) and Punjabi (ਟ੍ਰਿਬਿਊਨਲ ਦੀ ਕਾਰਵਾਈ).

  • 1 Get Started and Apply

    Start with our Solution Explorer. It diagnoses your dispute, and sends you to the correct application form for your type of dispute.

    Free legal information and tools like customized letter templates can help you resolve your dispute on your own.

    If you decide to apply for CRT dispute resolution, you’ll fill out an online application form and pay a fee. In most cases, the CRT will serve other parties with the Dispute Notice. In some circumstances, the CRT will let you know that you have to serve the other parties.

  • 2 Respond to a Dispute

    If you’re named as a respondent in a CRT dispute, you need to respond.

    The response is your chance to explain your side of the dispute.

  • 3 Negotiation

    Once all the parties have responded to the dispute, you’ll have an opportunity to negotiate.

    You can try to resolve the dispute just by talking it out and coming to an agreement.

    The exception is claims for a minor injury determination in a motor vehicle injury dispute. These don’t usually go through negotiation or facilitation.

  • 4 Facilitation

    If you can’t resolve your dispute by negotiation, a case manager will try to help you reach an agreement by facilitation.

    Agreements can be turned into orders, and be enforced like a court order.

    The exception is claims for a minor injury determination in a motor vehicle injury dispute. These don’t usually go through negotiation or facilitation.

  • 5 Get a CRT Decision

    If you can’t reach an agreement by negotiation or facilitation, an independent CRT member will make a decision about your dispute.

    A CRT decision can be enforced like a court order.

    A case manager will help you prepare your evidence and submissions for the CRT member to consider. Then the CRT member will make a binding, enforceable decision.