Here are the most common questions we get about the CRT, the dispute resolution process, and using our services.

About the CRT

Getting started and using the Solution Explorer

Applying for dispute resolution

  • How much does it cost to apply?

    Application fees depend on the type of dispute. But we’ll give you a discount if you submit your forms online.

    Visit our Fees page for a listing of all CRT fees. It also includes information about paying fees, and how you can apply for a waiver if you can’t afford CRT fees. Only individuals are eligible for fee waivers. Companies, partnerships, societies, cooperative associations, and stratas are not.

  • Can I have someone help me with the CRT process?

    Yes. We encourage you to use a helper to support you during the CRT process.

    Keep in mind that a helper can’t communicate with the CRT on your behalf, or make agreements for you. Only a representative can do those things.

    For more information, visit our Helpers and Representation page.

  • Can I have a lawyer represent me?

    In some cases, yes.

    For motor vehicle injury disputes filed on or after April 1, 2019, you can have a lawyer represent you.

    For small claims, strata property, and societies and cooperative associations disputes, you may need to ask the CRT for permission to have someone act on your behalf. Our application form will guide you through the process.

    See our Helpers and Representation page for details.

  • My request for a representative was denied. How can I appeal it?

    If the CRT decides you can’t have a representative, the representative decision can be judicially reviewed at the Supreme Court.

    But if your circumstances change or you didn’t provide a reason for your request, you can submit a new request.

    Keep in mind the person you wanted to represent you can always act as a helper, even if they aren’t allowed to speak on your behalf. See our  Helpers and Representation page for details.

  • Can I make a claim about something that happened outside BC?

    It depends. For the CRT to have jurisdiction over a dispute, there must be a real and substantial connection between British Columbia and the facts in the dispute.

    For example, if the situation being disputed happened in BC, or if the applicant or respondent lives or carries on business in BC.

    If a party disagrees that there is a real and substantial connection between the dispute and BC, they can ask the CRT to determine if another forum is clearly more appropriate.

    A tribunal member may consider factors like:

    • Where the alleged wrong occurred
    • Where the parties carry on business
    • Fairness to the parties
    • The need for an efficient process to resolve the dispute

    The legal test for this is known as “forum non conveniens”.

    CRT staff will review your application form, and contact you if there are concerns that your dispute may be outside the CRT’s jurisdiction.

  • Can I make a claim against my ex-spouse or ex-partner?

    Yes, if you lived together for less than 2 years or your dispute is about something that happened after you separated.

    Other situations are generally family law disputes, which the CRT can’t resolve.

    If you’re not sure if your dispute is a small claims or family law matter, you may want to get professional advice from a lawyer or legal services provider.

  • Can I include costs, interest, and/or expenses in my claim?

    Yes. The application form will ask if you want to claim for these.

    If a dispute isn’t resolved by agreement and a CRT member makes a final decision, then the unsuccessful party will usually be required to pay the successful party’s tribunal fees and reasonable dispute-related expenses, unless the CRT member decides otherwise.

    But the CRT won’t order a party to pay another party compensation for time spent dealing with the CRT process, except in extraordinary circumstances.

    For more information, see the CRT Rules.

After your dispute application is accepted

  • Do I need to serve the Dispute Notice?

    In most cases, the CRT will serve other parties with the Dispute Notice on your behalf.

    In some situations, you’ll have to serve the Dispute Notice yourself. The CRT will let you know if you have to serve the other parties.

    If so, you must serve the Dispute Notice package on every respondent in the dispute. You must do this within 90 days from the day the Dispute Notice was issued. If you don’t serve the respondents within 90 days, the CRT may dismiss your dispute.

    For more information about serving, see our Dispute Notice page.

  • I was told I need to serve the Dispute Notice. Can I have more time to serve it?

    You can request a time extension for serving a Dispute Notice.

    Log in to your CRT Account. Follow the options to provide proof of service, and choose the option “Request more time to serve the Dispute Notice”.

    CRT staff will follow up with you about your request.

  • I served someone the Dispute Notice, but they didn’t respond. Now what?

    You’ll have to prove that you followed the instructions for service by submitting a Proof of Service form to the CRT.

    If the CRT agrees that you served the respondent(s) properly, then a CRT member can issue a default order. This means the dispute resolution process will continue without input from the person or organization that didn’t respond.

  • Can I make changes to my dispute?

    It depends on what the change is, and what stage of the CRT process your dispute is in. Contact us for more information.

    If you haven’t submitted your application yet, you can make changes at any time by logging in to your incomplete application. (If you created an application as a “guest” and didn’t create an account, you’ll have to start your application over again.)

  • Can I put my dispute on hold?

    If you ask for your dispute to be put on hold, the CRT may consider:

    • The reason for the request
    • If all parties consent to pausing the process
    • Any prejudice to the other parties if the process is paused
    • If there have been previous delays in the process, and the reasons for those delays
    • If the CRT’s mandate supports pausing the process
    • Other legislation which applies to the dispute and to the request for the dispute to be paused
    • If it is in the interests of justice and fairness to pause the process
    • Any other factors the CRT considers appropriate

    Contact us for more information.

  • Can I withdraw my dispute?

    It depends on what stage your dispute is in.

    If a respondent filed a response, the CRT will contact them to see if they have any objections to the withdrawal.

    If no respondent has responded, or if any respondents who have responded don’t object to the dispute being withdrawn, the CRT will close the dispute.

    In some situations, you can’t withdraw a dispute. For example, if a respondent objects and a Tribunal Member decides it wouldn’t be fair to close the dispute.

    Only an applicant can ask for a dispute to be withdrawn.

    If you applied for a dispute and want to withdraw it, login to your CRT Account and submit a request form. Or contact us and include your Dispute Number.

  • How do I reset my CRT Account password?

    Go to the CRT Account login page. Click the “Forgot Your Password?” link and follow the instructions.

    CRT Account passwords must include:

    • At least 8 characters
    • Upper and lower case letters
    • Numbers
    • Symbols

    If a warning message says you haven’t been granted access to the dispute, call our friendly intake staff at 1-844-322-2292.

Responding to a dispute

Case management, negotiation and facilitation

  • What if I don’t want to negotiate?

    The negotiation process is voluntary, and you don’t have to participate in it.

    But if you reach a negotiated agreement, your application fee will be refunded and your agreement will be turned into an enforceable court order.

  • The other party ignored the request for negotiation. Now what?

    The negotiation process is voluntary, and nobody can be forced or ordered to participate in it.

    The other party might just be waiting for a case manager to help with settlement discussions.

    Once a case manager is assigned to the dispute, they aim to contact all parties within 3 weeks after the Response Notice is sent.

  • Do I have to participate in facilitation?

    Yes. Parties are required to participate in facilitation, where a case manager will help you try to reach an agreement.

    If you can’t reach an agreement, an independent CRT member will make an enforceable decision about your dispute.

  • When will you assign a case manager to my dispute?

    Case managers are usually assigned within 3 weeks after the Response Notice is sent.

  • How will I know who my case manager is?

    Once a case manager is assigned to your dispute, they will contact you to introduce themselves.

  • When do I submit evidence?

    Don’t submit evidence until your case manager or CRT member asks you to.

    Learn more about evidence.

  • We reached an agreement about the dispute. What happens next?

    If both parties agree on a way to resolve the dispute, ask your case manager to help you write an agreement.

    For a $25 fee, the CRT can turn your agreement into an order, if both parties agree that an order should be issued. This is called a “consent resolution order”.

    A consent resolution order is enforceable through the courts, just like a court order.

Getting a decision

  • Who will make a decision about my dispute?

    If you can’t reach an agreement, an independent tribunal member will decide your dispute, for an additional fee.

    The CRT’s tribunal members are expert decision-makers. They are appointed after an extensive merit-based competition process.

  • Is there an additional fee to get a decision?

    Yes. There is a fee for requesting a CRT decision on a dispute.

    The amount depends on the type of dispute.

    If you can’t afford CRT fees, you can apply to have them waived. Only individuals are eligible for fee waivers. Companies, partnerships, societies, cooperative associations, and stratas are not.

    For details of CRT fees by dispute type, see our Fees page.

  • When will you assign a tribunal member to my dispute?

    Once the decision preparation process is complete, your dispute will be assigned to a tribunal member within 3 days.

  • What won’t the CRT order someone to do?

    Generally, the CRT won’t order a party to apologize.

    Except in extraordinary circumstances, the CRT won’t order a party to pay another party compensation for time spent dealing with the CRT process.

    For strata property disputes, generally the CRT also won’t remove members from the strata council, interfere with a strata’s democratic process, or write bylaws for the strata.

  • For the decision preparation process, why do I have to re-submit information about my dispute?

    Any discussions that happen during the negotiation and facilitation stages are confidential. That means the independent tribunal member is not allowed to view them, and they can’t be used to make a final decision about your dispute.

    If you weren’t able to reach a settlement, you need to tell your story again from the beginning so the independent tribunal member can make a final decision based only on the facts and evidence.

  • When and where is the hearing for my dispute?

    CRT hearings are almost always done in writing.

    This means all parties upload their evidence online, and submit their arguments in writing.

    But the CRT has discretion to decide whether a hearing will be held in writing, orally, or a combination of the two. Oral hearings may be held by phone, videoconference, or in person.

    If the CRT orders an oral hearing, it will send all parties a Notice of Hearing containing:

    • Date and time of the hearing
    • How the hearing will be conducted
    • Instructions for providing witness lists
    • Any other information the tribunal considers necessary
  • Where are you located, so I can drop off my evidence?

    You must submit your evidence online. Log in to your CRT Account and click the “Evidence” tab.

    If you have trouble submitting your evidence online, contact us.

  • How do I upload my evidence?

    Log in to your CRT Account and go to the “Evidence” tab.

    If you have trouble submitting your evidence online, contact us.

  • When will I get my decision?

    Once your dispute is assigned to a CRT member, you will be given an approximate date of when your decision will be sent to you.

  • Will the decision and my name be made public?

    In most cases, yes. The Civil Resolution Tribunal Act requires that final decisions and orders must be posted to the CRT’s website, where they are available to the public.

    But if a party or witness is concerned that information in a final decision or order would be harmful to their privacy or security, they may request that this information be redacted or anonymized.

    Generally, if a decision involves a minor or similarly vulnerable person, the CRT will anonymize the decision or take other steps to protect the vulnerable person’s privacy.

After a settlement or decision

  • How do I collect the money I’m owed?

    It’s up to you to start enforcement proceedings for a CRT order. The CRT doesn’t enforce orders.

    Your next steps depend on what type of order you’re enforcing (small claims or strata), and the amount of any payment ordered. See How the Process Ends for details.

  • What if I don’t agree with the decision?

    If you don’t agree with a CRT decision, you have options.


    Motor Vehicle Injury Decisions:

    • Ask the BC Supreme Court for judicial review of the decision.


    Strata Decisions:

    If your Dispute Notice was issued: You can:
    Before December 31, 2018 Ask the BC Supreme Court for permission (“leave”) to appeal the decision.
    After January 1, 2019 Ask the BC Supreme Court for judicial review of the decision.


    Small Claims Decisions:

    If your decision is a: You can:
    Merit decision File a Notice of Objection form with the CRT, then file a Notice of CRT Claim with the BC Provincial Court.
    Default decision If you’re a respondent and had a default decision made against you, you can ask the CRT to cancel the decision by filing a Request Cancellation of Decision form.


    Societies and Cooperative Associations Decisions:

    • Ask the BC Supreme Court for judicial review of the decision.
  • What if I have concerns about how my dispute was handled?

    The CRT is committed to resolving disputes in accordance with the Civil Resolution Tribunal Act, the CRT Rules, and our Code of Conduct.

    If you have a concern about the way a CRT employee or member handled your dispute, please contact us. Include details of your concerns about the professionalism of CRT staff, or why you feel a tribunal member didn’t follow the CRT Code of Conduct.

    The CRT will deal with your complaint as an opportunity for improvement.

    However, the CRT can’t change a decision based on the outcome of a complaint. If you don’t agree with the decision in your dispute, you have options, such as applying for a judicial review or filing a Notice of Objection.