icon - statistics
CRT Statistics Snapshot – July 2021 Do you like data? We do! Here’s our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. “Open” includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. “Closed” includes withdrawn claims, disputes resolved by...

Posted by the CRT on August 10, 2021

The CRT’s Commitment to LGBTQ+ Inclusion Since 2017, the CRT has included optional questions during the intake process, asking about participants’ pronouns and chosen names, to ensure participants are addressed respectfully throughout the CRT process. We’ve also made sure to use gender inclusive language in CRT communications, including tribunal decisions. We are proud that the CRT was the first tribunal or...

Posted by the CRT on August 6, 2021

Introducing the CRT’s 2021-2022 Articling Student The CRT is very excited to welcome Emily Lamers as our 2021-2022 articling student! Emily studied linguistics at Simon Fraser University before she was accepted to Peter A. Allard (UBC) School of Law, where she received her law degree in 2021. During her time at UBC, Emily volunteered extensively with the Law Students’ Legal Advice...

Posted by the CRT on August 3, 2021

icon - statistics
CRT Statistics Snapshot – June 2021 Do you like data? We do! Here’s our monthly report of key statistics. If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. “Open” includes disputes in screening, negotiation and facilitation, on hold, decision preparation, and adjudication. “Closed” includes withdrawn claims, disputes resolved by...

Posted by the CRT on July 6, 2021

User Satisfaction Icon
Participant Satisfaction Survey – June 2021 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 52 responses to our satisfaction survey in June 2021. We’re pleased to report that participant satisfaction remains...

Posted by the CRT on July 6, 2021

icon - continuous improvement cycle
Continuous Improvement Update: June 2021 Solution Explorer Look & Feel In early July, we’ll be updating the “look and feel” of the Solution Explorer. It will have a cleaner look that puts the focus on our legal information. It also has accessibility improvements for screen readers, keyboard navigation, and other assistive technologies. We’ve redesigned the introduction (Terms of Service) page...

Posted by the CRT on June 15, 2021