Stories from the Frontline: Tanner Senko We love our frontline staff! In this edition of Stories from the Frontline, we hear from Tanner Senko, Resolution Support Clerk at the Civil Resolution Tribunal. RAPID FIRE QUESTIONS: Years/time you’ve been in this sector? I started in this sector March 2019. I’ve been working for the Civil Resolution Tribunal for just over a year...

Posted by the CRT on December 17, 2020

Stories from the Frontline: Steven Samuel We love our frontline staff! In this edition of Stories from the Frontline, we hear from Steven Samuel, Decision Processing and Member Support Clerk at the Civil Resolution Tribunal. RAPID FIRE QUESTIONS: Years/time you’ve been in this sector? I became a civil servant 11 months ago. I’ve been with the Civil Resolution Tribunal for the...

Posted by the CRT on December 11, 2020

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CRT Statistics Snapshot – November 2020 Do you like data? We do! Here’s our monthly report of key statistics. We’ve moved to a simpler, condensed monthly report. We’ll post comprehensive statistics once per quarter (4 times a year). If there’s information you would like to see added to our monthly reports, please contact us. We will consider including it. “Open” includes...

Posted by the CRT on December 2, 2020

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Participant Satisfaction Survey – November 2020 The Civil Resolution Tribunal anonymously surveys people who have gone through the tribunal process. We use this feedback to improve the way we serve the public. We report the cumulative results every month on this blog. We had 52 responses to our satisfaction survey in November 2020. We’re pleased to report that participant satisfaction remains...

Posted by the CRT on December 1, 2020

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Implementation Update: Enhanced Accident Benefits Disputes – November 2020 Starting May 1, 2021, most disputes about injuries from motor vehicle accidents will come to the CRT. This coincides with the launch of BC’s new “care-based” model of accident compensation. Under ICBC’s new Enhanced Care coverage launching on May 1, 2021, people will be compensated for their injuries according to amounts and categories set by...

Posted by the CRT on November 12, 2020

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Invitation: Subject Matter Experts Needed – Motor Vehicle Injury Disputes Starting May 1, 2021, most disputes relating to injuries from motor vehicle accidents will come to the CRT. As part of our preparations, we’re developing plain language legal information for the public. This will become the content for our Solution Explorer for the new “enhanced accident benefits” area of CRT jurisdiction. We’re looking for Subject...

Posted by the CRT on November 10, 2020