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Blog Post

New Policy: Participant Code of Conduct

By Lauryn Kerr, CRT Legal Counsel

On January 1, 2020, the CRT’s rules will be updated.

Part of the updates to the CRT Rules includes the creation of a Code of Conduct for Parties, Representatives and Helpers.


What is a Code of Conduct?

A Code of Conduct is a document that sets out minimum behaviour standards.

Participants are expected to follow the Code of Conduct during all interactions with each other, CRT staff, CRT tribunal members, and anyone else who is involved in the CRT process.


What does the Code of Conduct say?

The Code of Conduct requires that all participants in a CRT proceeding act respectfully. This can include:

  • Trying their best to meet deadlines
  • Not behaving abusively towards anyone involved in the process
  • Not harassing tribunal staff, members, or other participants
  • Respecting the confidentiality of the CRT process

The Code of Conduct should be easy to comply with as long as participants respect the other people who are involved in the CRT process and the CRT’s rules and procedures.

It also sets out what will happen if a person violates the Code of Conduct.


What if a person violates the Code of Conduct?

If a person violates the Code of Conduct, they have also violated the CRT Rules. The CRT will investigate and determine appropriate consequences.

Consequences might include limiting a participant’s communication with other participants or the tribunal, restricting or not allowing the participation of a helper or representative, adjourning a hearing, or even dismissing a party’s claims.


As always, if you have questions or comments, please let us know. We rely on feedback to help us improve how we serve you.