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Guest Post: CRT User Experience Study

Guest Post by Sarah Ewart, Research Assistant at the CRT User Experience Study


Independent Researchers Looking to Talk to People About Their Experiences Using the CRT

 A team of independent, academic researchers, based at Thompson Rivers University and led by Katie Sykes (Associate Professor, Faculty of Law) are looking to discover if – and how – the CRT is helping make justice more accessible in BC.

There hasn’t been any independent, substantive academic research on the CRT so far.  That’s where the CRT User Experience Study comes in. This independent study aims to understand users’ experiences with the CRT in order to evaluate how effective the system is at improving access to justice. To do this, the research team has released a survey that is open to the public.


What is the survey about?

The independent CRT User Experience Study asks how using the CRT compared to any experience you may have had going to court or dealing with legal problems before the CRT existed. You’ll have the opportunity to explain your experiences in detail, if you want to.


Who can participate in the survey?

Anyone aged 18 or older who’s ever used the CRT for their own legal problem. This includes using the Solution Explorer to get legal information and understand their options, using a CRT-provided letter template, or making a claim with the CRT.


Will my answers be anonymous?

The survey is completely anonymous. You won’t be asked for your name, contact information or CRT dispute number (if you have one). No one will be able to know you took it or see what your answers were.


Who is funding this survey?

The CRT User Experience Study is funded by a grant from the Social Sciences and Humanities Research Council (SSHRC) Insight Development Grants program. It isn’t connected to the CRT or Government of BC in any way.


How can I take the survey?

As of September 16, 2019, the survey will only be open for a few more weeks. If you are interested in taking the survey, or would like more information about the study, you can visit or find us on Facebook or Twitter at @CRTStudy. If you’d like to take the survey by phone, please email AT to set up an appointment.