Search results for: continuous improvement

How CRT Staff Drive Continuous Improvement

The Civil Resolution Tribunal uses LEAN principles to make our dispute resolution processes as accessible, efficient, and convenient as possible for the public.  The following is an edited version of an article by Margaret Gibbs, LEAN Lead with the BC Ministry of Justice. It is reprinted with the author’s permission. The Civil Resolution Tribunal (CRT) is Canada’s first…

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Continuous Improvement Update – June 2019

icon - continuous improvement cycle

By Tanja Rosteck, CRT User Experience Lead Now that we’ve finished implementing our new motor vehicle injury jurisdiction, it’s time to refocus on Continuous Improvement of our Solution Explorer.   New Dispute Areas We’re excited to announce two new Solution Explorer areas coming soon: Societies and Cooperative Association disputes – launch date July 15, 2019…

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Solution Explorer Quarterly Update: 2017 Q4

by Tanja Rosteck, Solution Explorer Content Strategist In a recent blog post, I introduced our Continuous Improvement strategy and how we use your feedback to make the Solution Explorer even better. I’m pleased to report that we just finished our first Continuous Improvement cycle for the Small Claims Solution Explorer. We made some content changes…

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